At a Glance
- Tasks: Guide customers through their home-buying journey, ensuring a seamless experience.
- Company: Leading residential developer with a focus on exceptional customer service.
- Benefits: Competitive salary, bonus opportunities, 25 days leave, and health support.
- Other info: Join a diverse team with genuine career development opportunities.
- Why this job: Make a real impact by creating positive experiences for home buyers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you pride yourself on your organisation, attention to detail and ability to build lasting relationships? We are partnering with a leading residential developer to recruit a Customer Relations Executive to join their growing team. This is a fantastic opportunity to play a pivotal role in supporting purchasers throughout their home-buying journey, ensuring every interaction is seamless, professional and customer-focused.
Working across a portfolio of developments in South London, you will be responsible for guiding customers from reservation through to legal completion and handover, creating a first-class experience at every stage.
The Role
As Customer Relations Executive, you will act as a key point of contact for purchasers, providing support, guidance and regular communication throughout the buying process. Working closely with sales, customer care and development teams, you will help deliver an outstanding customer journey while maintaining exceptional standards across marketing suites, show homes and customer touchpoints. This role requires someone who is highly organised, customer-focused and confident managing multiple priorities in a fast-paced environment. Please note that occasional weekend working may be required depending on site requirements.
Key Responsibilities
- Manage the customer journey from reservation through to legal completion and handover.
- Act as the primary point of contact for purchasers, building strong and lasting relationships.
- Liaise with customers, solicitors, agents and internal stakeholders to ensure a smooth sales progression process.
- Maintain accurate customer records and communications through the CRM system.
- Coordinate customer options and choices selections throughout the build process.
- Manage formal customer communications, including build updates, newsletters and pre-completion correspondence.
- Organise and support customer events, appointments and home demonstrations.
- Respond promptly and professionally to customer enquiries, ensuring a high level of service at all times.
- Work collaboratively with sales, customer care and development teams to enhance the customer experience.
- Support the presentation and upkeep of marketing suites and show homes, ensuring a premium customer environment.
- Monitor customer feedback and identify opportunities to improve the customer journey.
About You
We are keen to speak with candidates who have a passion for customer service and a genuine desire to create positive experiences. You will have:
- Excellent communication and relationship-building skills.
- Strong administration and organisational abilities.
- Exceptional attention to detail.
- A proactive and solutions-focused approach.
- The ability to manage multiple priorities and deadlines effectively.
- Experience using CRM systems and maintaining accurate records.
- A professional, approachable and customer-centric manner.
- Experience within new homes, sales progression, admin, property, hospitality, luxury retail, travel, customer service or another customer-facing environment would be highly advantageous.
- Knowledge of sales progression or the home-buying process would be beneficial, although not essential.
What's on Offer
- Competitive basic salary.
- Bonus opportunity.
- Pension scheme.
- Life assurance.
- 25 days annual leave plus bank holidays.
- Health and wellbeing support.
- Employee Assistance Programme.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice scheme.
- Retail and lifestyle discounts.
- Genuine opportunities for career development within a growing and ambitious business.
If you are passionate about customer experience and are looking for an opportunity to join a leading developer with an excellent reputation, we would love to hear from you. Apply today for a confidential conversation.
We work as one. The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward.
New Homes - Customer Relations Executive employer: Deverell Smith Recruitment Ltd
Join a leading residential developer in South London as a Customer Relations Executive, where your passion for exceptional customer service will be valued and nurtured. With a competitive salary, bonus opportunities, and a comprehensive benefits package including 25 days of annual leave and career development prospects, you will thrive in a supportive and inclusive work culture that prioritises employee well-being and growth. This role offers the unique advantage of working across multiple developments, allowing you to make a significant impact on the home-buying journey while collaborating with dedicated teams in a dynamic environment.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Homes - Customer Relations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! As a Customer Relations Executive, you'll need to convey information clearly and professionally. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in customer experiences.
We think you need these skills to ace New Homes - Customer Relations Executive
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering exceptional customer experiences in your application. We want to see how you can bring that passion to the role and create positive interactions with our customers.
Be Organised and Detail-Oriented:Since this role requires strong organisational skills, don’t forget to showcase your ability to manage multiple priorities. We love candidates who can keep everything on track while paying attention to the finer details.
Tailor Your Application:Take a moment to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when applicants take the time to align their background with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know the Customer Journey
Familiarise yourself with the entire home-buying process, from reservation to handover. Understanding each stage will help you demonstrate your ability to guide customers effectively and show that you're genuinely interested in their experience.
✨Showcase Your Communication Skills
Prepare examples of how you've built strong relationships in previous roles. Be ready to discuss how you handle customer enquiries and maintain professional communication, as this is crucial for a Customer Relations Executive.
✨Highlight Your Organisational Skills
Since the role involves managing multiple priorities, come prepared with examples of how you've successfully juggled tasks in a fast-paced environment. Mention any tools or systems you've used to stay organised, especially if you have experience with CRM systems.
✨Demonstrate a Customer-Centric Approach
Think of specific instances where you've gone above and beyond for a customer. This will show your passion for delivering exceptional service and your proactive approach to enhancing the customer journey.
