At a Glance
- Tasks: Support property management team, handle customer queries, and coordinate repairs efficiently.
- Company: Rapidly growing residential property business in Manchester.
- Benefits: Up to £34,500 salary, flexible working, 24 days holiday, and pension contributions.
- Other info: Great career growth opportunities and a collaborative work environment.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Minimum 2 years' experience in residential property management and strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
We're currently recruiting for a Property Management Associate on behalf of a rapidly growing residential property business in Manchester. This is an excellent opportunity for someone with property management experience who enjoys working in a fast-paced, customer-focused environment and wants to be part of an ambitious and expanding organisation.
The successful candidate will support the wider Property Management team in delivering a high-quality service to residents, ensuring compliance processes are maintained, repairs are managed efficiently, and customer queries are handled professionally.
Key Responsibilities- Customer & Tenant Support
- Manage inbound and outbound calls and emails, ensuring a high standard of customer service.
- Respond to and redirect enquiries to the appropriate teams where required.
- Arrange and manage resident appointments within agreed service levels.
- Property Management & Compliance Administration
- Maintain accurate property and tenant records across internal systems.
- Coordinate inspections, maintenance requests and repair works with contractors and residents.
- Prepare reports, correspondence and general property administration.
- Ensure compliance documentation such as EICRs, Gas Safety Certificates, EPCs and Right to Rent records are accurate and up to date.
- Log, monitor and close repair cases where appropriate.
- Organise and archive documents securely and accurately.
- Repairs, Maintenance & Contractor Coordination
- Liaise with suppliers and contractors to arrange works, confirm access and obtain updates.
- Monitor appointment completion and escalate delays or issues promptly.
- Support Property Managers with tracking repair progress and outcomes.
- Handover & Onboarding Support
- Assist with setting up new properties on internal systems including SLM, Qube and FixFlo.
- Support mobilisation and property handover activities across the wider business.
- Billing & Administrative Support
- Assist with supplier payments, invoices and utility or council tax billing.
- Support rent account reviews and arrears administration where required.
- Internal Collaboration
- Work closely with teams across Property Management, Lettings, Customer Operations, Finance and Portfolio Management.
- Build strong working relationships internally and with external stakeholders.
- Essential
- Minimum 2 years' experience within residential property management.
- Strong organisational skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- Comfortable managing phone and email enquiries in a busy environment.
- Strong attention to detail and accurate record keeping.
- Proactive and solutions-focused approach.
- Desirable
- Experience within property management or lettings.
- Familiarity with systems such as SLM, FixFlo or Qube.
- Understanding of landlord compliance and housing standards.
- A proactive individual who thrives in a fast-moving environment.
- Someone with a customer-first mindset and strong collaborative approach.
- A team player who is passionate about delivering excellent service and improving processes.
- Pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Flexible lifestyle benefits and discounted shopping
- 24 days' holiday plus bank holidays
- Wellbeing initiatives and enhanced parental leave policies
Property Management Associate - Manchester - up to £34,500 employer: Deverell Smith Recruitment Ltd
Join a rapidly growing residential property business in Manchester, where you will thrive in a dynamic and customer-focused environment. With a strong emphasis on employee growth, we offer generous benefits including a pension contribution of up to 15%, annual performance-related bonuses, and flexible lifestyle perks. Our collaborative work culture fosters teamwork and innovation, making it an excellent place for those passionate about delivering exceptional service and advancing their careers.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Associate - Manchester - up to £34,500
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since the role involves managing customer queries, being articulate and confident during conversations is key. Try mock interviews with friends or family to get comfortable with your delivery.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our ambitious team in Manchester!
We think you need these skills to ace Property Management Associate - Manchester - up to £34,500
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Management Associate role. Highlight your relevant experience in residential property management and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for property management and customer service. Tell us why you're excited about this opportunity and how your background makes you a perfect fit for our fast-paced environment.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional. We love candidates who can express themselves well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our ambitious team!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Property Management Stuff
Make sure you brush up on your property management knowledge before the interview. Familiarise yourself with key compliance documents like EICRs and Gas Safety Certificates, as well as systems like SLM and Qube. This will show that you're not just interested in the role but also understand the ins and outs of the industry.
✨Show Off Your Customer Service Skills
Since this role is all about customer support, be ready to share examples of how you've handled customer queries in the past. Think of specific situations where you went above and beyond to ensure a resident's needs were met. This will highlight your proactive and solutions-focused approach.
✨Demonstrate Your Organisational Skills
With multiple priorities to juggle, it's crucial to showcase your organisational abilities. Prepare to discuss how you manage your time and keep track of various tasks, especially when coordinating repairs or inspections. A solid example of how you maintained accurate records will go a long way!
✨Be a Team Player
Collaboration is key in this role, so be prepared to talk about your experience working with different teams. Share instances where you built strong relationships with colleagues or external stakeholders. This will demonstrate that you’re not just a lone wolf but someone who thrives in a team environment.
