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- Tasks: Deliver exceptional service and build relationships with residents in a luxury environment.
- Company: Join a prestigious concierge team in Kensington, known for its supportive culture.
- Benefits: Enjoy a competitive salary, free meals, generous leave, and wellness perks.
- Why this job: Experience a unique work-life balance with a caring manager and premium amenities.
- Qualifications: Hospitality experience and strong communication skills are essential.
- Other info: Work in a stunning environment with opportunities for personal growth.
The predicted salary is between 34000 - 36000 £ per year.
Looking for a luxury concierge role with work-life balance, stability, and a manager who genuinely cares? This is one of the most desirable concierge positions in London - combining high-end hospitality with a supportive team culture and an exceptional working environment.
Why this role is different (and better):
- Amazing work/life balance. 12-hour shifts on a 5-on / 2-off rotating pattern (two days’ holiday can turn into 10 days off, thanks to the rota structure).
- A manager who truly looks after her team – supportive, people-first leadership and a culture where your wellbeing matters.
- Free restaurant-quality meals every shift – served fresh from an on-site restaurant.
- Generous paid leave – 20 days’ holiday + 10 paid sick days.
- Luxury, calm working environment – stunning interiors, premium amenities, and a respectful resident community.
The Role:
Day Concierge - A varied, people-focused role where you will:
- Deliver exceptional front-of-house service.
- Build warm, long-term relationships with residents.
- Support daily operations across luxury amenities (spa, gym, cinema, restaurant, lounges).
- Assist with IT queries and general troubleshooting.
- Manage bookings, enquiries, and resident requests.
- Carry out checks to ensure safety, security, and presentation.
- Assist with valet parking (driving licence required).
What We’re Looking For:
- Experience in hospitality, luxury hotels, concierge, guest services, or premium customer service.
- A polished, friendly, people-first approach.
- Confidence in face-to-face service.
- Strong communication and problem-solving skills.
- The desire to work in a stable, long-term luxury environment.
- Good IT awareness and a calm, professional manner.
What You’ll Get:
- Salary £34,000-£36,000 (experience dependent).
- Free meals on duty.
- 20 days’ holiday + 10 days paid sick leave.
- Performance-related bonus.
- Retail discounts & wellness benefits.
- Annual health screening.
- A balanced schedule with built-in long breaks.
- A supportive manager and a positive team culture.
If you want a premium concierge role where you can build real relationships, feel valued, and enjoy genuine work-life balance, we’d love to hear from you.
Luxury Residential Lifestyle Concierge - Kensington - 36K employer: Deverell Smith Recruitment Ltd
Contact Detail:
Deverell Smith Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Residential Lifestyle Concierge - Kensington - 36K
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality sector, especially those who work in concierge roles. Attend industry events or join online groups where you can connect with others and learn about hidden job opportunities.
✨Tip Number 2
Show off your personality! When you get an interview, let your friendly, polished self shine through. Remember, they’re looking for someone who can build warm relationships with residents, so be genuine and approachable.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve solved problems or provided exceptional service. This will show them you have the skills and calm manner they’re after.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Luxury Residential Lifestyle Concierge - Kensington - 36K
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your CV: Make sure to tailor your CV to highlight your experience in luxury hospitality or concierge roles. We love seeing relevant skills and experiences that match what we’re looking for, so make it easy for us to see why you’d be a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you want to join our team. Share specific examples of how you've delivered exceptional service in the past and how you can contribute to our supportive culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity in Kensington!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Luxury Service
Familiarise yourself with high-end hospitality standards and luxury service expectations. Research the company’s values and the specific amenities they offer, so you can demonstrate your understanding of what exceptional service looks like in a luxury environment.
✨Showcase Your People Skills
Prepare to discuss your experience in building relationships with clients or residents. Think of specific examples where you’ve gone above and beyond to ensure customer satisfaction, as this role is all about creating warm, long-term connections.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Prepare a few scenarios where you successfully handled challenges in a previous role, especially in hospitality or concierge services, to showcase your calm and professional manner.
✨Dress the Part
Since this is a luxury role, make sure to dress smartly for the interview. A polished appearance reflects your understanding of the brand and the importance of presentation in a high-end environment. It sets the tone for how you’ll represent the company.