The Aftercare Executive is the main point of contact for customers reporting defects during their warranty period. The role combines customer service, case management, team supervision and administration to ensure defects are resolved efficiently and within KPIs.
You will oversee coordinators, handle escalations, coordinate with contractors and internal teams, and maintain records in Salesforce while driving process improvements for a great customer experience across multiple properties.
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Senior Aftercare & Customer Success Lead in London employer: Deverell Smith Recruitment Ltd
Join a dynamic and rapidly expanding residential property business in the Midlands, where your role as a Viewing Associate will be pivotal in shaping the resident experience. With a competitive salary, generous bonuses, and a supportive work culture that values customer service and personal growth, you'll have the opportunity to thrive in a collaborative environment while making a meaningful impact on residents' lives. The company fosters a culture of accountability and flexibility, ensuring you can balance your professional responsibilities with personal commitments.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
