At a Glance
- Tasks: Guide customers through their home-buying journey, ensuring a seamless experience.
- Company: Join a leading residential developer with a strong reputation.
- Benefits: Competitive salary, bonus, pension, and 25 days annual leave.
- Other info: Opportunities for career development in a dynamic environment.
- Why this job: Make a real impact by delivering exceptional customer experiences.
- Qualifications: Strong communication skills and experience in customer-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer experiences? Do you pride yourself on your organisation, attention to detail and ability to build lasting relationships? We are partnering with a leading residential developer to recruit a Customer Relations Executive to join their growing team. This is a fantastic opportunity to play a pivotal role in supporting purchasers throughout their home-buying journey, ensuring every interaction is seamless, professional and customer-focused.
Working across a portfolio of developments in South London, you will be responsible for guiding customers from reservation through to legal completion and handover, creating a first‐class experience at every stage.
The RoleAs Customer Relations Executive, you will act as a key point of contact for purchasers, providing support, guidance and regular communication throughout the buying process. Working closely with sales, customer care and development teams, you will help deliver an outstanding customer journey while maintaining exceptional standards across marketing suites, show homes and customer touchpoints. This role requires someone who is highly organised, customer-focused and confident managing multiple priorities in a fast‐paced environment. Please note that occasional weekend working may be required depending on site requirements.
Key Responsibilities- Manage the customer journey from reservation through to legal completion and handover.
- Act as the primary point of contact for purchasers, building strong and lasting relationships.
- Liaise with customers, solicitors, agents and internal stakeholders to ensure a smooth sales progression process.
- Maintain accurate customer records and communications through the CRM system.
- Coordinate customer options and choices selections throughout the build process.
- Manage formal customer communications, including build updates, newsletters and pre‐completion correspondence.
- Organise and support customer events, appointments and home demonstrations.
- Respond promptly and professionally to customer enquiries, ensuring a high level of service at all times.
- Work collaboratively with sales, customer care and development teams to enhance the customer experience.
- Support the presentation and upkeep of marketing suites and show homes, ensuring a premium customer environment.
- Monitor customer feedback and identify opportunities to improve the customer journey.
- Excellent communication and relationship‐building skills.
- Strong administration and organisational abilities.
- Exceptional attention to detail.
- A proactive and solutions‐focused approach.
- The ability to manage multiple priorities and deadlines effectively.
- Experience using CRM systems and maintaining accurate records.
- A professional, approachable and customer‐centric manner.
- Experience within new homes, sales progression, admin, property, hospitality, luxury retail, travel, customer service or another customer‐facing environment would be highly advantageous.
- Knowledge of sales progression or the home‐buying process would be beneficial, although not essential.
- Competitive basic salary.
- Bonus opportunity.
- Pension scheme.
- Life assurance.
- 25 days annual leave plus bank holidays.
- Health and wellbeing support.
- Employee Assistance Programme.
- Cycle to Work scheme.
- Electric vehicle salary sacrifice scheme.
- Retail and lifestyle discounts.
- Genuine opportunities for career development within a growing and ambitious business.
If you are passionate about customer experience and are looking for an opportunity to join a leading developer with an excellent reputation, we would love to hear from you. Apply today for a confidential conversation.
New Homes - Customer Relations Executive in London employer: Deverell Smith Recruitment Ltd
Join a leading residential developer in South London as a Customer Relations Executive, where you will be part of a dynamic team dedicated to delivering exceptional customer experiences. With a competitive salary, bonus opportunities, and a range of benefits including a pension scheme and health support, this role offers a supportive work culture that values employee growth and development. Enjoy the unique advantage of working across multiple sites while building lasting relationships with customers throughout their home-buying journey.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Homes - Customer Relations Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Know their values and how you can contribute to their customer-focused approach. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your communication skills! As a Customer Relations Executive, you'll need to convey information clearly and build rapport. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace New Homes - Customer Relations Executive in London
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, make sure to highlight your passion for delivering exceptional customer experiences. Use examples from your past roles where you’ve gone above and beyond to support customers, as this aligns perfectly with what we’re looking for.
Be Organised and Detail-Oriented:Since the role requires strong organisational skills and attention to detail, ensure your application reflects this. Keep your CV and cover letter well-structured, free of errors, and clearly outline your relevant experience in managing multiple priorities.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that excite you and how your skills can contribute to enhancing the customer journey at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. This way, you’ll ensure your application reaches us directly, and you can easily keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know the Customer Journey
Familiarise yourself with the entire home-buying process, from reservation to handover. Understanding each stage will help you demonstrate your ability to guide customers effectively and show that you're genuinely interested in providing a seamless experience.
✨Showcase Your Communication Skills
Prepare examples of how you've built strong relationships in previous roles. Be ready to discuss how you handle customer enquiries and maintain professional communication, as this role heavily relies on excellent interpersonal skills.
✨Highlight Your Organisational Skills
Since this position involves managing multiple priorities, come prepared with examples of how you've successfully juggled tasks in a fast-paced environment. Discuss any tools or methods you use to stay organised, especially if you've worked with CRM systems before.
✨Demonstrate a Customer-Centric Approach
Think of specific instances where you've gone above and beyond for a customer. This will show your potential employer that you truly value customer satisfaction and are proactive in enhancing their experience throughout the buying journey.
