At a Glance
- Tasks: Manage lettings enquiries, conduct viewings, and ensure smooth operations.
- Company: Dynamic residential lettings team focused on exceptional service.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Other info: Great opportunity for growth in a vibrant team atmosphere.
- Why this job: Join a fast-paced role where you can make a real difference for residents.
- Qualifications: Experience in lettings or hospitality, with strong attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a highly organised, people-first Lettings Administrator to join our busy residential team. This is a varied, fast-paced role with real ownership - you'll be the engine behind a smooth lettings operation, keeping every detail in order while delivering an exceptional experience to residents and applicants at every touchpoint.
If you're someone who thrives on process, notices what others miss, and genuinely enjoys talking to people - we want to hear from you.
What you'll be doing:
- Handling a high volume of lettings enquiries by phone, email and in person - converting leads into viewings and viewings into lets
- Conducting property viewings and representing the brand to prospective tenants
- Processing resident applications end-to-end: referencing, credit checks, ID verification, and tenancy setup
- Managing deposit protection registrations and releases with precision
- Preparing and coordinating check-in/check-out reports and supporting move-in and move-out processes
- Chasing and recording rent collection; monitoring arrears and flagging bad debt
- Maintaining accurate records across Yardi (or equivalent PMS) and producing operational reports
- Keeping listing platforms up to date - Rightmove, Zoopla, On the Market and others
- Supporting market surveys, competitor analysis and open house events
- Assisting with scheduled flat inspections, H&S compliance checks and reactive maintenance coordination
- Being the go-to point of contact for resident queries - resolving issues within 24 hours wherever possible
What we're looking for:
- At least 1 year's experience in residential lettings, student accommodation, hospitality or a similar environment
- Outstanding attention to detail - you spot the error before it becomes a problem
- A genuine love of talking to people; you're confident, warm and professional whether face to face, on the phone or in writing
- Strong administrative ability - you can manage multiple processes simultaneously without dropping the ball
- Comfortable with property management software and MS Office; Yardi experience is a bonus
- Commercially aware with a results-driven mindset - you understand what occupancy and retention mean for the business
- Flexible and available to work weekends and public holidays
- ARLA membership is desirable but not essential
The kind of person who'll thrive here:
You take pride in doing things properly. You follow through. You don't wait to be told - you see what needs doing and you do it. You can hold a great conversation with a nervous first-time renter and then sit down and process their application without missing a field. Detail and people skills, in equal measure.
Lettings Admin Assistant in London employer: Deverell Smith Recruitment Ltd
Join a dynamic and supportive team as a Lettings Admin Assistant, where your organisational skills and passion for customer service will shine. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a stimulating environment that encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Admin Assistant in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about communication, try role-playing common scenarios you might face as a Lettings Admin Assistant. This will boost your confidence and help you handle real-life situations smoothly during the interview.
✨Tip Number 3
Be ready to showcase your organisational skills. Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to keep everything in order, just like the job requires!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lettings Admin Assistant in London
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, highlight your knack for keeping things in order. We love candidates who can juggle multiple tasks without dropping the ball, so share examples of how you've managed busy workloads or complex processes in the past.
Be Personable and Professional:Since this role is all about people, make sure your application reflects your warm and confident communication style. Whether it's in your cover letter or CV, let us see your personality shine through while maintaining professionalism.
Attention to Detail is Key:We’re looking for someone who spots errors before they become problems. When you submit your application, double-check for any typos or inconsistencies. A polished application shows us you take pride in doing things properly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lettings Admin Assistant role. Familiarise yourself with the key responsibilities like handling enquiries, conducting viewings, and managing applications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about interacting with residents and applicants, be prepared to showcase your communication skills. Think of examples where you've successfully resolved issues or built rapport with clients. A warm, confident approach can really set you apart!
✨Highlight Your Attention to Detail
Given the emphasis on accuracy in this role, come armed with examples that illustrate your attention to detail. Whether it’s catching errors in documents or ensuring all processes are followed correctly, showing that you can spot the little things will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to lettings. Prepare for scenarios like handling a difficult tenant or managing multiple applications at once. Practising your responses will help you feel more confident and articulate during the interview.
