At a Glance
- Tasks: Manage lettings enquiries, conduct viewings, and ensure smooth operations.
- Company: Join a vibrant residential team focused on exceptional service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic role with a focus on people and processes.
- Why this job: Be the key player in creating great experiences for residents.
- Qualifications: Experience in lettings or hospitality, with strong attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a highly organised, people-first Lettings Administrator to join our busy residential team. This is a varied, fast-paced role with real ownership - you'll be the engine behind a smooth lettings operation, keeping every detail in order while delivering an exceptional experience to residents and applicants at every touchpoint. If you're someone who thrives on process, notices what others miss, and genuinely enjoys talking to people - we want to hear from you.
What you'll be doing:
- Handling a high volume of lettings enquiries by phone, email and in person - converting leads into viewings and viewings into lets
- Conducting property viewings and representing the brand to prospective tenants
- Processing resident applications end-to-end: referencing, credit checks, ID verification, and tenancy setup
- Managing deposit protection registrations and releases with precision
- Preparing and coordinating check-in/check-out reports and supporting move-in and move-out processes
- Chasing and recording rent collection; monitoring arrears and flagging bad debt
- Maintaining accurate records across Yardi (or equivalent PMS) and producing operational reports
- Keeping listing platforms up to date - Rightmove, Zoopla, On the Market and others
- Supporting market surveys, competitor analysis and open house events
- Assisting with scheduled flat inspections, H&S compliance checks and reactive maintenance coordination
- Being the go-to point of contact for resident queries - resolving issues within 24 hours wherever possible
What we're looking for:
- At least 1 year's experience in residential lettings, student accommodation, hospitality or a similar environment
- Outstanding attention to detail - you spot the error before it becomes a problem
- A genuine love of talking to people; you're confident, warm and professional whether face to face, on the phone or in writing
- Strong administrative ability - you can manage multiple processes simultaneously without dropping the ball
- Comfortable with property management software and MS Office; Yardi experience is a bonus
- Commercially aware with a results-driven mindset - you understand what occupancy and retention mean for the business
- Flexible and available to work weekends and public holidays
- ARLA membership is desirable but not essential
The kind of person who'll thrive here:
You take pride in doing things properly. You follow through. You don't wait to be told - you see what needs doing and you do it. You can hold a great conversation with a nervous first-time renter and then sit down and process their application without missing a field. Detail and people skills, in equal measure.
Lettings Admin Assistant employer: Deverell Smith Recruitment Ltd
Join a dynamic and supportive team as a Lettings Admin Assistant, where your organisational skills and passion for customer service will shine. Our company fosters a collaborative work culture that prioritises employee growth, offering training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a stimulating environment that encourages innovation and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Admin Assistant
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with clients and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your people skills! Since this role is all about communication, try role-playing common scenarios with friends or family. This will help you feel more confident when handling enquiries and conducting viewings.
✨Tip Number 3
Be proactive during the interview. If you notice something about the company or the role that you can improve, don’t hesitate to share your ideas. This shows initiative and that you’re already thinking about how to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and ready to take that next step in your career.
We think you need these skills to ace Lettings Admin Assistant
Some tips for your application 🫡
Show Off Your Organisational Skills:In your application, highlight your knack for keeping things in order. We love candidates who can juggle multiple tasks without dropping the ball, so share examples of how you've managed busy workloads in the past.
Be Personable and Professional:Since this role is all about people, make sure your application reflects your warm and confident communication style. Whether it's in your cover letter or CV, let your personality shine through while maintaining professionalism.
Attention to Detail is Key:We’re looking for someone who spots errors before they become problems. Make sure your application is free from typos and clearly structured. This shows us you take pride in doing things properly, just like we do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the lettings process inside out. Familiarise yourself with common terms like referencing, credit checks, and tenancy setup. This will not only show your knowledge but also your genuine interest in the role.
✨Show Off Your People Skills
Since this role is all about interacting with residents and applicants, be ready to demonstrate your communication skills. Think of examples where you've successfully handled enquiries or resolved issues. A warm, confident approach can really set you apart!
✨Attention to Detail is Key
Prepare to discuss how you've managed multiple tasks without missing a beat. Bring up specific instances where your attention to detail made a difference, whether it was catching an error in a document or ensuring a smooth check-in process for a tenant.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult resident query or managing a tight deadline. Practise your responses to these scenarios, focusing on how you would maintain professionalism and ensure a positive outcome.
