Resident Manager
Location: Surrey
Contract: Full Time, Permanent
The Opportunity
My client, a leading Build to Rent operator, is looking for a Resident Manager to join the team at one of their residential developments in Surrey. This is a resident-facing role focused on delivering a seamless, positive living experience, while making sure the development stays well occupied and every home is presented to a high standard for viewings.
Key Responsibilities
- Carry out viewings booked through the central enquiries team or on-site team, and guide prospective residents through to reservation to maximise occupancy
- Deliver against budgeted targets for occupancy, pricing, revenue and Net Promoter Score
- Act as a confident, professional point of contact for prospective tenants, residents, visitors, colleagues, couriers and contractors
- Make sure residents enjoy an exceptional experience at every stage, from first enquiry and move-in through to a long and settled residency
- Help build a connected, supportive community where residents feel engaged and valued
- Look for opportunities to improve processes and raise service standards
- Drive resident satisfaction across review and customer service platforms
- Inspect occupied and vacant apartments to make sure they are kept to the required standard, reporting any breaches or maintenance issues
- Complete inventory check-in and check-out reports
- Manage the move-out process, including deposit release through the TDS Custodial scheme
- Record all activity accurately in line with company policies and procedures, maintaining 100% data accuracy in Yardi
- Support the planning and delivery of resident events and initiatives, such as wellness workshops
- Help keep the office running smoothly by covering phones, the lobby and parcels, and stepping into other Resident Manager roles during holiday periods
- Manage utility accounts for void units and update suppliers with incoming and outgoing tenancies
- Oversee parcel and post services, making sure processes are followed
- Support colleagues with ad hoc tasks as needed
About You
- A proven track record in front-of-house customer service
- Experience handling resident complaints with professionalism and empathy through to resolution
- Strong problem-solving skills and experience supporting residents with a variety of issues
- Viewings and lease-up experience is essential
- Excellent interpersonal skills, with the confidence to engage with people at all levels, from prospective residents and senior management to external suppliers
- Adaptable and resilient, able to perform under pressure and during busy periods
- Highly organised with excellent attention to detail
- Excellent written and verbal communication skills
- Self-motivated and proactive
What My Client Offers
My client places real emphasis on honesty, teamwork, mutual respect and continuous improvement, and is committed to delivering outstanding results for residents. They are a proud equal opportunity employer that values diversity and inclusion, invests in the health and wellbeing of its people, and is actively committed to ESG and sustainability across its portfolio.
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Resident Manager in Leatherhead employer: Deverell Smith Recruitment Ltd
Join a dynamic and rapidly expanding residential property business in the Midlands, where your role as a Viewing Associate will be pivotal in shaping the resident experience. With a competitive salary, generous bonuses, and a supportive work culture that values customer service and personal growth, you'll have the opportunity to thrive in a collaborative environment while making a meaningful impact on residents' lives. The company fosters a culture of accountability and flexibility, ensuring you can balance your professional responsibilities with personal commitments.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Manager in Leatherhead
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Deverell Smith Recruitment Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Deverell Smith Recruitment Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Deverell Smith Recruitment Ltd's careers page directly; we love seeing passionate candidates applying through our website!
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Manager role at Deverell Smith Recruitment Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Deverell Smith Recruitment Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Deverell Smith Recruitment Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Deverell Smith Recruitment Ltd.
