Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a residential building in South London, managing leasing, operations, and customer experience.
- Company: Dynamic real estate investment and management company with a strong UK presence.
- Benefits: Competitive salary, autonomy in role, and opportunities for professional growth.
- Other info: Ideal for self-motivated individuals who thrive in independent roles.
- Why this job: Make a real impact in a hands-on role while enhancing resident satisfaction.
- Qualifications: Experience in property management, strong communication skills, and attention to detail.
The predicted salary is between 50000 - 65000 £ per year.
Our client is a privately owned, fully integrated real estate investment and management company specialising in the residential and alternative property sectors, with an established and growing presence in the UK PRS market.
We are looking for a General Manager to take ownership of a residential building in South London, responsible for overall performance across leasing, operations, facilities, and customer experience. This is a sole-site role - a hands-on, customer-facing position for someone who thrives on autonomy and takes real pride in the environment they manage.
Key Responsibilities- Lettings & Tenant Management
- Own the leasing strategy, conducting viewings, managing external agents, and keeping occupancy optimised.
- Act as the escalation point for resident complaints, ensuring swift and effective resolution.
- Manage the full tenancy lifecycle - referencing, contracts, deposits, renewals, and statutory documentation.
- Monitor market conditions and provide rental rate recommendations to the Asset & Operations team.
- Drive resident satisfaction, NPS, and online reviews.
- Ensure rent collection and arrears management are handled efficiently.
- Coordinate contractor handovers for incoming and outgoing residents.
- Maintain GDPR-compliant tenant records.
- Facilities Management
- Manage Hard and Soft FM contractors, tracking all works instructed and completed.
- Conduct annual reviews of Risk Assessments and liaise with H&S providers for FRA and H&S reports.
- Supervise on-site contractors to ensure compliance with RAMS, Permit to Work procedures, and H&S legislation.
- Respond to out-of-hours emergencies as required.
- Property Management
- Address lease breaches proactively, managing remediation through to resolution.
- Ensure full legal compliance - Right to Rent, deposit management, HMO licensing.
- Work with the Finance team to deliver the property on budget.
- Approve invoices promptly and liaise with utility providers on void unit billing.
- Compile monthly business reviews for the Asset & Mobilisation teams.
- Essential
- Proven experience managing a residential building or property.
- Strong contractor management and coordination skills.
- Excellent customer service and complaint handling ability.
- Experience coaching and developing others.
- Sharp attention to detail and strong organisational skills.
- Confident communicator - written and verbal.
- Self-motivated and comfortable working independently.
- Ability to respond to out-of-hours emergencies and travel to other sites when needed.
- Desirable
- Budget and P&L experience.
- Strong track record against leasing/sales targets.
- Technical knowledge of BTR operations, facilities, and H&S.
- Relevant qualification (NFOPP, RICS, ARLA, ARMA, IRPM, IOSH, NEBOSH, CIBSE, CIOB, IHEEH).
General Manager in Lambeth employer: Deverell Smith Recruitment Ltd
Contact Detail:
Deverell Smith Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Lambeth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the real estate sector. Attend industry events, join local property management groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your experience managing residential buildings. Bring examples of how you've handled tenant complaints or improved occupancy rates. Let them see the value you can bring!
✨Tip Number 3
Be proactive! If you spot a property that interests you, don’t wait for a job posting. Reach out directly to the company through our website and express your interest. A little initiative can go a long way in making a great first impression.
✨Tip Number 4
Prepare for interviews by researching the company and its properties. Understand their leasing strategies and customer service approach. Tailor your answers to show how your experience aligns with their needs. Confidence is key, so practice makes perfect!
We think you need these skills to ace General Manager in Lambeth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for property management shine through. We want to see that you genuinely care about creating a great living environment for residents and have a strong desire to make a difference.
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your relevant experience in managing residential buildings and any specific achievements that demonstrate your ability to drive resident satisfaction and manage operations effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of property management and the residential sector. Brush up on your knowledge about leasing strategies, tenant management, and facilities management. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily customer-facing, prepare examples that highlight your ability to handle complaints and enhance resident satisfaction. Think of specific situations where you turned a negative experience into a positive one, as this will resonate well with the interviewers.
✨Demonstrate Your Autonomy
This position requires someone who thrives on independence. Be ready to discuss times when you successfully managed projects or resolved issues without much oversight. Highlight your self-motivation and how you take pride in the environments you manage.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to property management, such as handling emergencies or managing contractor compliance. Practise your responses to these scenarios, focusing on your problem-solving skills and attention to detail.