At a Glance
- Tasks: Support lettings and resident services, conduct viewings, and manage enquiries.
- Company: Established international residential rental operator with a strong service-led culture.
- Benefits: Competitive salary of £32,000 plus benefits and career growth opportunities.
- Other info: Dynamic role covering multiple locations across London with a focus on customer satisfaction.
- Why this job: Gain valuable experience in property management and work towards a Property Manager role.
- Qualifications: Minimum two years' experience in property lettings or related fields.
The predicted salary is between 31500 - 38500 £ per year.
Experienced Lettings Administrator Build to Rent / PRS - Ilford
Salary: £32,000 + benefits
Must've have worked BTR/PBSA/Lettings
Deverellsmith is working with an established, international residential rental operator to recruit a Lettings Administrator for its London portfolio. The business owns and manages high-quality private rented buildings across central London and is known for a strong, service-led culture built on integrity, commitment and energy.
This is a floating role covering the operator's London PRS buildings, reporting to the Operations Manager. You'll support the on-site teams with lettings and resident services, step in to maintain the same level of service as the Property Manager in their absence, and play a key part in driving direct lets and occupancy.
The role
- On the lettings side, you'll conduct viewings, respond quickly to email and phone enquiries, and guide prospective residents through the rental journey to convert enquiries into viewings and lettings.
- You'll keep listings up to date on portals such as Rightmove and Zoopla, process applications including referencing and credit checks, and support move-ins and move-outs, check-in and check-out reports, and deposit protection set-up and releases.
- You'll also assist with rent collection, market surveys and competitor analysis, open house events, and recording transactions and running reports on Yardi.
Customer service sits at the heart of the role. You'll make sure resident issues and service requests are addressed within 24 hours, help build a neighbourly community atmosphere, support recognition programmes for long-term residents, and look for ways to go beyond what residents expect.
You'll also help protect the asset by supporting fire safety and health and safety compliance, scheduled flat inspections, planned and reactive maintenance, and the general upkeep and presentation of each building.
Your performance will be measured on direct let retention, monthly occupancy, viewing mystery shops, arrears and bad debt, and resident satisfaction.
What they're looking for
- You'll have at least two years' experience in property lettings or a related environment such as student accommodation, commercial buildings or hotels.
- You'll bring strong sales skills and confidence promoting a product, excellent customer service and communication, and solid administration and organisation.
- You'll be comfortable with Microsoft Office and property management systems, able to work independently as well as part of a team, and flexible enough to move between buildings across Zones 1-2 and work weekends and public holidays when required.
- Experience in the private residential or Build to Rent sector, ARLA membership, and knowledge of Yardi or a similar system would all be a bonus.
Why apply?
This is a great opportunity to gain broad exposure across a quality London PRS portfolio with a well-established operator, and an ideal step for someone looking to grow towards a Property Manager role.
Lettings Administrator Ilford employer: Deverell Smith Recruitment Ltd
Join a dynamic and rapidly expanding residential property business in the Midlands, where your role as a Viewing Associate will be pivotal in shaping the resident experience. With a competitive salary, generous bonuses, and a supportive work culture that values customer service and personal growth, you'll have the opportunity to thrive in a collaborative environment while making a meaningful impact on residents' lives. The company fosters a culture of accountability and flexibility, ensuring you can balance your professional responsibilities with personal commitments.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator Ilford
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Deverell Smith Recruitment Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Deverell Smith Recruitment Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Deverell Smith Recruitment Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Administrator Ilford
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Administrator Ilford role at Deverell Smith Recruitment Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Deverell Smith Recruitment Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Deverell Smith Recruitment Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Deverell Smith Recruitment Ltd.
