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- Tasks: Be the friendly face for residents and visitors, providing support and creating a positive community atmosphere.
- Company: Join a modern, professionally-managed Build-to-Rent residential community in High Wycombe.
- Benefits: Stable full-time role with a competitive salary of £26,400 and supportive training.
- Why this job: Perfect entry point into the growing Build-to-Rent sector with real interaction and purpose.
- Qualifications: No property experience needed; just bring your friendly attitude and people skills.
- Other info: Ideal for those transitioning from hospitality roles while still enjoying customer interaction.
The predicted salary is between 26400 - 37056 £ per year.
Are you someone who loves helping people, thrives in a customer‑facing environment, and enjoys being the friendly face everyone remembers? If you’ve worked in hospitality, retail, leisure, front‑of‑house or customer service, this could be a brilliant next step for you. We’re recruiting a Resident Services Associate to join a modern, professionally‑managed Build-to‑Rent residential community in High Wycombe. This is a role all about people, service and atmosphere - no previous property experience required.
What you’ll be doing:
- Welcoming residents and guests with a warm, professional approach
- Being the first point of contact for questions, requests and day‑to‑day support
- Helping to create a positive, community‑focused living experience
- Supporting resident move‑ins, move‑outs and general enquiries
- Liaising with maintenance and on‑site teams to ensure issues are resolved smoothly
- Keeping shared spaces looking inviting, organised and well‑presented
- Occasionally assisting with resident events or community initiatives
If you’re used to looking after guests, customers or members of the public - you’ll feel right at home.
About the environment:
You’ll be working in a purpose‑built rental development designed for long‑term living, with high‑quality apartments and shared spaces that encourage community and convenience. The focus here is on service, consistency and experience, much like a hotel - but with residents instead of guests.
Who we’re looking for:
- Friendly, approachable and naturally helpful
- Confident speaking to people face‑to‑face and over the phone
- Organised and able to juggle a few tasks at once
- No property or Build‑to‑Rent experience needed - attitude, reliability and people skills matter far more than your CV.
Why apply?
- A great entry point into the growing Build-to-Rent sector
- A stable, site‑based role with real interaction and purpose
- Supportive training and the chance to build a long‑term career
- Perfect for candidates looking to move out of shift‑heavy hospitality roles while still working with people
Resident Services Associate - BTR - High Wycombe - £26,400 employer: Deverell Smith Recruitment Ltd
Contact Detail:
Deverell Smith Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate - BTR - High Wycombe - £26,400
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about being friendly and approachable, try role-playing common scenarios you might face as a Resident Services Associate. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your customer service experience! Even if it’s from hospitality or retail, highlight how your past roles have prepared you for this position. Share specific examples of how you’ve gone above and beyond for customers to demonstrate your commitment to service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show that you’re keen on the role.
We think you need these skills to ace Resident Services Associate - BTR - High Wycombe - £26,400
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Highlight Relevant Experience: Even if you haven’t worked in property before, we’re keen to hear about your customer service experience. Whether it’s from hospitality, retail, or any other people-focused role, make sure to showcase those skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Resident Services Associate role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Show Your People Skills
Since this role is all about being friendly and approachable, make sure to highlight your customer service experience. Share specific examples of how you've helped customers or resolved issues in previous roles, as this will demonstrate your ability to connect with residents.
✨Research the Company Culture
Take some time to understand the Build-to-Rent sector and the specific community you'll be working in. Knowing about their values and what they prioritise can help you tailor your answers and show that you're genuinely interested in contributing to their positive atmosphere.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations, like a resident's complaint or a busy day at the front desk. Think through potential scenarios and how you would respond, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
Even though the role is customer-facing, it's important to look professional. Choose an outfit that reflects the welcoming and organised environment of the residential community. A smart-casual look can strike the right balance between professionalism and approachability.
