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- Tasks: Manage high-quality residential developments and build strong client relationships.
- Company: Leading property management firm with a focus on excellence.
- Benefits: Flexible working, enhanced benefits, and a supportive culture.
- Why this job: Take ownership of exciting projects and make a real impact in property management.
- Qualifications: 4+ years in residential block management and strong compliance knowledge.
- Other info: Opportunities for professional development and career growth.
The predicted salary is between 56000 - 84000 £ per year.
A leading residential property management firm is seeking an experienced Key Client Manager to take ownership of a portfolio of high-quality, complex residential developments across London and the surrounding areas. This is a senior, client-facing role suited to a confident property professional who excels at relationship management, operational delivery, and navigating complex compliance environments. You will be the primary point of contact for key clients, responsible for ensuring buildings are well managed, compliant, and financially controlled, while delivering an exceptional level of service.
The role:
- Manage a portfolio of residential developments, including high-rise, new-build, and mixed-use assets.
- Act as the main contact for clients, leaseholders, and directors, building trusted long-term relationships.
- Oversee day-to-day building operations, site inspections, contractors, and service delivery.
- Manage service charge budgets, expenditure, and financial reporting.
- Lead and support major works projects and Section 20 consultations.
- Ensure full compliance with health & safety legislation and Building Safety Act requirements, including Golden Thread data and resident engagement.
- Attend AGMs and board meetings, occasionally outside standard hours.
- Maintain accurate property, compliance, and reporting records.
About you:
- Minimum 4 years' experience in residential block property management.
- Strong experience managing complex or high-rise buildings.
- Good working knowledge of leasehold legislation, health & safety, and building safety compliance.
- Confident managing budgets, contractors, and stakeholder relationships.
- Professional, organised, and customer-focused communicator.
- Comfortable working across multiple sites and flexibly when required.
- Full UK driving licence and access to a vehicle.
Desirable:
- Professional qualification (or working towards).
- Experience with Higher-Risk Buildings, Safety Case Reports, or fire safety compliance.
What’s on offer:
- Flexible working arrangements.
- Enhanced benefits package including healthcare and income protection.
- A supportive, people-focused culture with a strong emphasis on professional development.
Key Client Manager in Harrow employer: Deverell Smith Recruitment Ltd
Contact Detail:
Deverell Smith Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Client Manager in Harrow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or clients, make sure to highlight your experience with complex residential developments and compliance. Share specific examples of how you've successfully managed budgets and built strong relationships – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by doing your homework! Research the company and its portfolio of properties. Be ready to discuss how your skills align with their needs, especially around operational delivery and client management. This will show them you’re genuinely interested and invested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge, as it shows your enthusiasm for joining our team. So, what are you waiting for? Get your application in!
We think you need these skills to ace Key Client Manager in Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Client Manager role. Highlight your experience in managing residential developments and any relevant compliance knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your relationship management skills and operational delivery experience. Let us know why you're passionate about property management and how you can contribute to our team.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage complex projects and budgets. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the types of residential developments you'll be managing. Familiarise yourself with high-rise and mixed-use assets, as well as any specific challenges they might present. This will show your potential employer that you're not just a candidate, but someone who is genuinely interested in their operations.
✨Demonstrate Relationship Management Skills
Since this role is all about building trusted relationships, prepare examples from your past experiences where you've successfully managed client relationships. Think about how you navigated complex situations or resolved conflicts, and be ready to share these stories during the interview.
✨Showcase Your Compliance Knowledge
Brush up on your knowledge of leasehold legislation, health & safety, and the Building Safety Act. Be prepared to discuss how you've ensured compliance in previous roles, as this is crucial for the Key Client Manager position. Highlight any experience you have with Golden Thread data and resident engagement too!
✨Be Ready to Talk Budgets and Financials
As managing service charge budgets and financial reporting is a key part of the job, come prepared to discuss your experience with budgeting and financial management. You might even want to bring along some examples of how you've successfully controlled costs or improved financial performance in your previous roles.
