General Manager | Build-to-Rent | 12-Month FTC | £53,000 - £60,000 + 10% bonus
I'm recruiting on behalf of my client, a fast-growing UK residential property manager with 80+ communities and 10,000+ homes under management. They're looking for a General Manager to lead their site-based operation in Glasgow on a 12-month fixed-term contract.
The role
You'll take full ownership of a single or dual-site community, leading the on-site team to deliver outstanding resident experiences and hit every property management agreement KPI. You'll report to the Regional Operations Manager and lead a team that includes a Community Host Manager, an Assistant General Manager and a Senior Community Host.
What you'll be doing
- Managing operational budgets, driving occupancy, collecting rent on time and keeping costs and gross-to-net leakage under control
- Running ERV reviews and setting rents using market data
- Leading, coaching and developing your team through objective setting, one-to-ones and performance reviews
- Owning the resident journey from move-in to move-out, handling complaints and using feedback to improve the offer
- Building a real sense of community through resident events, social channels and links with the local neighbourhood
- Keeping the building fully compliant, overseeing H&S audits, PPMs and testing, and managing third-party suppliers with the facilities team
- Working with the client day to day and delivering accurate, high-quality reporting on time
- Supporting the company's ESG and social value goals
What you'll bring
- SCQF Level 6 qualification (or equivalent) - essential
- Strong people management experience, ideally leading larger teams across multiple sites
- Solid commercial and financial acumen
- Practical knowledge of relevant regulation and best practice (RICS, ARMA-Q, H&S legislation)
- Confident communication, negotiation and customer service skills
- Strong planning, prioritising and decision‑making skills
- Proficiency in Microsoft Office and property databases
- Desirable: TPI BTR Level 4 / ARLA Lettings Level 3, plus H&S qualifications (IOSH Managing Safely, First Aid, Fire Marshal, Mental Health)
The package
- 12-month fixed-term contract
- £53,000 - £60,000 basic salary
- 10% bonus
- 40 hours per week, 5 days over 7, site based, with occasional out-of-hours support for the on-site team
General Manager- 12 Month FTC in Glasgow employer: Deverell Smith Recruitment Ltd
Join a dynamic and rapidly expanding residential property business in the Midlands, where your role as a Viewing Associate will be pivotal in shaping the resident experience. With a competitive salary, generous bonuses, and a supportive work culture that values customer service and personal growth, you'll have the opportunity to thrive in a collaborative environment while making a meaningful impact on residents' lives. The company fosters a culture of accountability and flexibility, ensuring you can balance your professional responsibilities with personal commitments.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
