At a Glance
- Tasks: Manage credit control for a residential property portfolio, driving collections and reducing arrears.
- Company: Established property management business with a focus on customer relationships.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a thriving industry.
- Why this job: Make a real impact in property management while developing your skills in finance.
- Qualifications: Experience in credit control and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
We are working with an established property management business to appoint an experienced Credit Controller.
The successful candidate will take ownership of the full credit control function across the client's residential property portfolio, driving collections, reducing arrears and bringing consistency and structure to the payment cycle.
The Role
You will provide a complete credit control service across the portfolio, taking responsibility for collections, reporting and the smooth running of the function.
A key early objective is aligning all payment dates to a single fixed monthly date across the entire portfolio.
- Collections & Arrears
- Manage the full collections cycle - chasing customers by phone, letter and email through first, second and final reminder stages.
- Progress accounts to legal action where required, including serving relevant notices for rent arrears and chasing former customer debts.
- Prepare paperwork for court hearings and instruct bailiffs or solicitors to recover outstanding debt.
- Raise purchase orders and approve related invoices for instructed works.
- Handle enquiries relating to arrears and cases where customers are unable to pay, respecting confidentiality throughout.
- Liaise with Property Managers during the collection process.
- Lettings - New Lets, Renewals & Exits
- Calculate payment dates and pro-rata charges for the sales teams.
- Check, post and report on unposted charges; raise routine and ad-hoc invoices.
- Maintain the renewals tracker and confirm renewals are clear to proceed before lease execution.
- Reconcile accounts at tenancy end and keep customer records, contact details and lease copies up to date on the system.
- Banking
- Identify overpayments and instruct refunds or reallocation of funds.
- Reallocate receipts within the ledger and assist with receipting and bank reconciliations when required.
- Reporting
- Produce weekly aged debtor reports with commentary.
- Prepare aged debt and collection reports for monthly and quarterly investor reporting packs.
- Review bad debts with the accountant and asset managers to inform quarterly provisions and write-offs.
- Managing the Function
- Oversee the credit control function, setting and reporting on departmental KPIs.
- Identify service and efficiency improvements and keep team procedures aligned to compliance and best practice.
- Communicate effectively with internal teams and external stakeholders.
About You
Essential
- A genuine understanding of and commitment to property services and managing third-party customer relationships.
- Self-motivated, with high energy, enthusiasm and a strong customer-care ethic.
- Takes ownership of their own actions, learning and development, maintaining high levels of integrity.
Committed to equality, diversity and treating everyone fairly.
Desirable
- Knowledge and experience of using Qube.
- #J-18808-Ljbffr
Credit Controller employer: Deverell Smith Recruitment Ltd
Deverell Smith Recruitment Ltd is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the heart of South East London. Employees benefit from competitive remuneration packages, opportunities for professional growth, and the chance to lead impactful large-scale residential projects, making it a rewarding environment for those seeking meaningful contributions in their careers.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Deverell Smith Recruitment Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Deverell Smith Recruitment Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Deverell Smith Recruitment Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Deverell Smith Recruitment Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Deverell Smith Recruitment Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Deverell Smith Recruitment Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
