At a Glance
- Tasks: Lead operations in a fast-paced property business, driving efficiency and supporting sales teams.
- Company: Dynamic residential property business in Central London with a hybrid working model.
- Benefits: Competitive salary, performance bonus, hybrid work flexibility, and career development opportunities.
- Other info: Join a high-growth environment with genuine influence over operations and future success.
- Why this job: Make a real impact on business growth while working closely with senior leadership.
- Qualifications: 3+ years in residential property, ARLA Level 2, strong organisational skills.
The predicted salary is between 45000 - 55000 £ per year.
Location: Central London (Hybrid Working)
Salary: £45,000 - £55,000 + Performance Bonus
Working Pattern: Full Time | Hybrid (Minimum 3 days office‑based)
Join a High‑Growth Property Business
An exciting opportunity has arisen for an experienced Operations Manager to join a highly successful and ambitious residential property business operating within the London market. This is a pivotal position for someone who thrives in a fast‑paced environment and enjoys creating structure, driving efficiency, and supporting high‑performing sales teams. Working closely with senior leadership, you'll play a key role in ensuring the business operates seamlessly while contributing to future growth and scalability. This is far more than a traditional operations role. You'll be involved in everything from compliance and transaction management through to marketing coordination, onboarding, process improvement, and business development initiatives.
The Opportunity
As Operations Manager, you will become the operational backbone of the business, ensuring agents have the tools, systems, and support they need to focus on delivering exceptional results for clients. You'll have the autonomy to make decisions, improve processes, and implement new ways of working that enhance efficiency across the organisation.
- Business Operations & Administration
- Oversee daily operational activities across the business.
- Coordinate appointments, enquiries, and property registrations.
- Manage residential transactions from instruction through to completion.
- Prepare and issue key property documentation and contractual paperwork.
- Maintain accurate records, databases, and compliance procedures.
- Support senior leadership with operational planning and reporting.
- Compliance & Process Management
- Ensure all regulatory and compliance requirements are met.
- Monitor due diligence processes and maintain accurate audit trails.
- Implement operational best practices and identify opportunities for improvement.
- Develop and document scalable systems and procedures.
- Marketing & Brand Coordination
- Coordinate property launches across marketing channels and property portals.
- Manage relationships with photographers, videographers, designers, and external suppliers.
- Assist with marketing campaigns, promotional activity, and client communications.
- Support brand development initiatives and event planning.
- Agent Support & Team Development
- Coordinate the onboarding of new team members.
- Set up systems, software access, and operational resources.
- Provide ongoing support to sales agents and wider business functions.
- Organise internal meetings and help drive communication across teams.
About You
We're looking for an organised, commercially minded property professional who enjoys taking ownership and making things happen. You will ideally possess:
- A minimum of 3 years' experience within the residential property sector.
- ARLA Level 2 qualification or above.
- Strong working knowledge of Reapit and related property management systems.
- Experience supporting sales, lettings, or property operations teams.
- Excellent organisational and project management skills.
- Strong communication skills and the confidence to work with stakeholders at all levels.
- A proactive mindset with the ability to prioritise effectively in a fast‑moving environment.
What's in It for You?
- Opportunity to work directly alongside senior leadership.
- Genuine influence over business operations and future growth.
- Exposure to a dynamic, entrepreneurial property business.
- Hybrid working flexibility.
- Performance‑related bonus structure.
- Long‑term career progression and development opportunities.
What Success Looks Like
- Operational processes become increasingly efficient and scalable.
- Compliance and administration standards remain exceptional.
- Agents receive outstanding support, enabling them to focus on revenue generation.
- Marketing campaigns and property launches are delivered to a consistently high standard.
- New systems and processes are successfully implemented to support business growth.
Operations Manager - Agency in City of Westminster employer: Deverell Smith Recruitment Ltd
Join a dynamic and ambitious residential property business in Central London, where you'll thrive in a fast-paced environment that values efficiency and innovation. With a strong focus on employee growth, you will have the opportunity to work closely with senior leadership, influence business operations, and enjoy hybrid working flexibility alongside a performance-related bonus structure. This role not only offers a chance to make a significant impact but also provides long-term career progression in a supportive and collaborative culture.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Agency in City of Westminster
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Deverell Smith Recruitment Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Deverell Smith Recruitment Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Deverell Smith Recruitment Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Operations Manager - Agency in City of Westminster
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Operations Manager - Agency role at Deverell Smith Recruitment Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Deverell Smith Recruitment Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Deverell Smith Recruitment Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Deverell Smith Recruitment Ltd.
