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- Tasks: Manage resident experiences and oversee property operations in Morecambe and Accrington.
- Company: Fast-growing, private equity-backed Build-to-Rent operator expanding across the UK.
- Benefits: £34K salary, £4K bonus, car allowance, and long-term career progression.
- Other info: Enjoy a varied role with autonomy and ownership in a thriving environment.
- Why this job: Join a dynamic team and make a real impact in residential property management.
- Qualifications: Experience in property management or lettings with strong communication skills.
The predicted salary is between 34000 - 38000 £ per year.
We're working with a fast-growing, private equity-backed Build-to-Rent operator that is expanding rapidly across the UK. Due to continued growth, they are now looking to appoint a Resident Services Manager to oversee schemes across Morecambe and Accrington.
This is an excellent opportunity for someone with a background in residential lettings, property management, estates management or Build-to-Rent who thrives in a customer-focused environment and enjoys taking ownership of their developments.
As Resident Services Manager, you'll be responsible for delivering an exceptional resident experience across a portfolio of suburban rental homes. This is a varied, hands-on role combining lettings, tenancy management, estates oversight and resident engagement.
You'll act as the face of the developments, building strong relationships with residents, contractors and local stakeholders while ensuring homes and communal areas are maintained to a high standard.
Key Responsibilities- Managing the full resident journey from enquiry through to move-in and tenancy renewal
- Conducting property viewings and supporting lettings activity to minimise voids
- Completing tenancy agreements, inventories, check-ins and check-outs
- Carrying out regular property inspections and managing tenancy compliance
- Coordinating planned and reactive maintenance works with contractors
- Supporting resident retention initiatives and community engagement activity
- Performing regular estate inspections and ensuring developments remain well presented
- Managing handovers of newly completed or refurbished homes
- Building relationships with local community groups, councils and external stakeholders
- Supporting rent collection processes and resolving resident queries professionally
The successful candidate will be organised, proactive and customer-focused, with the ability to manage multiple priorities across a busy operational portfolio.
You will ideally have:
- Experience within residential property management, lettings, Build-to-Rent or estates management
- Strong knowledge of tenancy processes including check-ins, inventories and inspections
- Excellent communication and relationship management skills
- The ability to work independently and take ownership of developments
- A solutions-focused approach with strong conflict resolution skills
- Good IT skills and confidence using property management systems
- A full UK driving licence and access to your own vehicle
- Knowledge of current residential legislation and the evolving rental sector would be advantageous.
- £34,000 basic salary
- £4,000 bonus
- Car allowance
- Opportunity to join a well-funded and expanding residential operator
- Long-term career progression within a growing Build-to-Rent business
- Varied and autonomous role with real ownership
RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus in Blackpool employer: Deverell Smith Recruitment Ltd
Contact Detail:
Deverell Smith Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus in Blackpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and lettings sectors. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its developments. Understand their values and what they’re looking for in a Resident Services Manager. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Showcase your customer service skills! In this role, building relationships is key. Think of examples from your past experiences where you’ve gone above and beyond for residents or clients. This will demonstrate your proactive approach and commitment to delivering an exceptional resident experience.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re keen on joining our team. Let’s get you that dream job!
We think you need these skills to ace RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus in Blackpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Resident Services Manager role. Highlight your background in residential lettings or property management, and don’t forget to showcase your customer-focused approach!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your experience aligns with our needs. Be sure to mention any specific achievements in property management that demonstrate your ability to deliver an exceptional resident experience.
Showcase Your Communication Skills: As a Resident Services Manager, strong communication is key. In your application, make sure to convey your relationship management skills clearly. Use examples that illustrate how you've built relationships with residents or stakeholders in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity in Morecambe and Accrington!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of residential lettings and property management. Familiarise yourself with tenancy processes, check-ins, and inspections. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Focus
Since this role is all about delivering an exceptional resident experience, be ready to share examples of how you've successfully managed relationships in previous roles. Think about times when you went above and beyond for a customer or resolved conflicts effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to property management and resident engagement. Prepare by thinking through how you would handle various scenarios, such as managing maintenance requests or dealing with difficult tenants.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, their approach to community engagement, or how they measure resident satisfaction. This shows you're not just interested in the job, but also in how you can contribute to their success.