At a Glance
- Tasks: Deliver top-notch customer service and manage resident events to boost community engagement.
- Company: Join a dynamic property management team focused on excellence and collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive team that values integrity and teamwork.
- Why this job: Make a real difference in residents' lives while developing your career in property management.
- Qualifications: Experience in residential buildings and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
KEY RESPONSIBILITIES
- Customer Service
- Provide excellent customer service to residents, prospective tenants, contractors and visitors.
- Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed.
- Organise, promote and conduct resident events to promote community and drive resident engagement within the building.
- Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot.
- Share communications via the Marketing Team to keep residents informed and react to changing circumstances.
- Sales
- Lead the implementation of sales strategies with the support of the Property Manager.
- Support the Property Manager with external stakeholder management such as key universities and language schools.
- Maintain a thorough understanding of current competition and market conditions.
- Conduct viewings with prospective residents, ensuring the building is always shown in the best possible light.
- Ensure mystery shopping feedback is acted on.
- Ensure all enquiries are recorded and responded to in a professional and timely manner.
- Ensure move-ins are well-managed and aligned with our customer promise.
- Effectively execute the arrears process, conducting conversations and navigating complex accounts.
- Keep property management software updated promptly, ensuring data is accurate and handled with care.
- Assist with the management of operational budgets, approval of invoices and monthly reconciliation of credit card expenditure.
- Support the Property Manager with generating reports on key operational metrics.
- Support the Finance team with processing key property accounts in line with correct internal guidelines.
- Team Management and Development
- Deputise for the Property Manager in their absence.
- Support new team members through training, guidance and mentorship.
- Assist with interviewing candidates and collating new starter documents.
- Attend and constructively contribute to team meetings, sharing knowledge and supporting new ideas and improved processes.
- Monitor the team rota to ensure appropriate cover for the building.
- Contribute to a positive team spirit, working in line with company values and encouraging others to do the same.
- Encourage and motivate team members to act as true ambassadors of the building and the business.
- Role model collaboration with colleagues and key stakeholders across the business.
- Facilities Management & Building Compliance
- Comply with Fire and Health & Safety policies and statutory regulations.
- Conduct and record scheduled flat inspections, completing all resultant actions in a timely manner.
- Support the Property Manager with the management of the property turnaround process at end of tenancy.
- Provide day-to-day assistance with management of reactive maintenance issues and compliance checks.
- Monitor planned preventative and reactive maintenance using the facilities management software platform.
- Work with the Property Manager and Regional Facilities Manager to manage contractor activities across hard and soft services.
- Identify and share opportunities for financial savings and efficiencies.
- Provide out of hours support when required.
- Assist with the general upkeep and appearance of the property and report any serious deficiencies, hazards or issues to the Property Manager and Regional Facilities Manager.
QUALIFICATIONS & EXPERIENCE
- Demonstrates core traits of honesty, integrity and intelligence.
- Proven track record of working in a residential building.
- Demonstrable experience delivering strong results against sales targets.
- Excellent customer relationship skills and attention to detail.
- Clear and effective communication skills, verbally and in writing.
- Intermediate IT skills including Microsoft Office.
- Strong team player with a willingness to support others.
- A positive, can-do attitude with a desire to achieve outstanding results.
- Ability to work independently.
- Ability to deal with sensitive information and maintain confidentiality at all times.
- Ability to work weekends and public holidays in line with the rota.
- Ability to provide out of hours support for urgent issues affecting the building or residents.
Assistant Property Manager employer: Deverell Smith Recruitment Ltd
As an Assistant Property Manager, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and community engagement. Our company fosters a culture of collaboration and professional growth, offering training and mentorship opportunities to help you excel in your role. Located in a vibrant area, we encourage creativity and innovation, ensuring that every team member feels valued and empowered to make a meaningful impact.
Contact Details:
Deverell Smith Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Property Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Deverell Smith Recruitment Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Deverell Smith Recruitment Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Deverell Smith Recruitment Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Assistant Property Manager role at Deverell Smith Recruitment Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Deverell Smith Recruitment Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Deverell Smith Recruitment Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Deverell Smith Recruitment Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Deverell Smith Recruitment Ltd.
