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- Tasks: Manage tenancy lifecycle, drive retention, and ensure compliance across a large portfolio.
- Company: Rapidly growing residential platform focused on high-quality homes and resident experiences.
- Benefits: Competitive salary, bonus, and benefits with a hybrid working model.
- Why this job: Join a pivotal role in a dynamic sector and make a real impact on resident satisfaction.
- Qualifications: Experience in residential lettings and strong understanding of UK lettings legislation.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
The predicted salary is between 35000 - 45000 £ per year.
A well‑backed and rapidly growing residential platform is seeking a Tenancy Manager to join its expanding UK team. Operating within the single‑family Build to Rent sector, this business is focused on delivering high‑quality homes and exceptional resident experiences across a national portfolio. This is an excellent opportunity for a tenancy or lettings professional to step into a pivotal role, managing tenancy performance, driving retention, and ensuring compliance across a large‑scale portfolio.
The Role
- Take ownership of tenancy lifecycle management, working to minimise voids, maximise rental income, and deliver a seamless customer journey.
- Collaborate closely with internal teams including Property Management and Finance, ensuring efficient processes and high service standards throughout.
Key Responsibilities
- Manage tenancy anniversaries, renewals, and key milestones across the portfolio.
- Lead rent review processes, including negotiations and statutory notice issuance.
- Drive resident retention through proactive engagement and high service delivery.
- Coordinate with internal teams to ensure smooth tenancy transitions and compliance.
- Maintain accurate tenancy records and system updates.
- Handle tenant enquiries via phone and email, ensuring timely resolution.
- Support tenancy administration including documentation and payment setup.
- Monitor and report on key KPIs including retention and customer satisfaction.
- Ensure full compliance with UK lettings legislation and internal processes.
About You
- Experience in residential lettings, tenancy management, or renewals is essential.
- Strong understanding of UK lettings legislation and compliance requirements.
- Knowledge of BTR or PRS environments is advantageous.
- Highly organised with strong administrative and time management skills.
- Excellent communication and customer service abilities.
- Comfortable working in a fast‑paced, target‑driven environment.
- Strong attention to detail and a collaborative approach.
Tenancy Manager employer: Deverell Smith Ltd
Contact Detail:
Deverell Smith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and lettings sector. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your achievements in tenancy management, especially any successful retention strategies you've implemented. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to tenancy management. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your experience in managing tenancies and compliance, and don’t forget to follow up after applying!
We think you need these skills to ace Tenancy Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Manager role. Highlight your experience in residential lettings and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tenancy management and how your background aligns with our mission at StudySmarter. Keep it engaging and personal!
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of UK lettings legislation. We’re looking for someone who can navigate these waters smoothly, so don’t hold back on your expertise!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Let’s make this happen!
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Stuff
Make sure you brush up on UK lettings legislation and compliance requirements. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that you’re also serious about staying compliant and delivering high service standards.
✨Showcase Your Experience
Prepare specific examples from your past roles in residential lettings or tenancy management. Highlight how you've successfully managed tenancy lifecycles, minimised voids, or driven resident retention. This will help demonstrate your capability to handle the responsibilities of the Tenancy Manager position.
✨Engage with the Team
Since collaboration is key in this role, be ready to discuss how you’ve worked with internal teams in the past. Share examples of how you’ve coordinated with property management or finance teams to ensure smooth processes. This shows you understand the importance of teamwork in achieving high service delivery.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s approach to tenant engagement and retention strategies. This not only shows your interest in the role but also gives you insight into their operations. Plus, it’s a great way to demonstrate your proactive attitude towards improving resident experiences.