At a Glance
- Tasks: Manage the Section 13 rent-increase process and support resident negotiations.
- Company: Dynamic property management firm focused on Build-to-Rent solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on community engagement and career advancement.
- Why this job: Make a real difference in residents' lives while developing your negotiation and compliance skills.
- Qualifications: Strong admin skills, excellent communication, and understanding of tenancy legislation.
The predicted salary is between 40000 - 50000 £ per year.
The Section 13 Manager is responsible for administering the full end-to-end Section 13 rent-increase process across our Build-to-Rent (BTR) portfolio.
This includes issuing statutory notices, coordinating evidence-based rent proposals, supporting resident negotiations, managing escalations to the First-tier Tribunal (FTT), and ensuring all compliance, communication, and system-update requirements are met.
- Job Requirements
- Administrate the Section 13 Process
- Manage the administration of the Section 13 rent-increase process from notice preparation through to completion.
- Ensure notices meet statutory requirements and are served within defined internal timelines.
- Track and manage all deadlines to avoid delays in uplift or revenue loss.
- Coordinate all supporting documentation, system updates, and workflow steps.
- Market Evidence & Rent Justification
- Compile and analyse rental comparables and market data to justify proposed increases.
- Ensure all rent proposals meet market-rent requirements.
- Collaborate with pricing, leasing, and asset strategy teams.
- Resident Negotiation & Communication
- Act as the primary contact for residents.
- Conduct structured negotiation conversations.
- Document all outcomes and ensure written agreements are recorded.
- First-tier Tribunal Case Preparation & Representation
- Prepare evidence bundles, timelines, and documentation for FTT challenges.
- Represent the landlord professionally at hearings.
- Governance, Reporting & Compliance
- Maintain a complete register of notices, negotiations, outcomes, and cases.
- Ensure compliance with statutory obligations and internal policies.
- Produce regular reports on performance, risks, and efficiency.
- Cross-Functional Collaboration
- Work closely with Leasing, Operations, Finance, Systems, and Resident Services teams.
- Provide training and guidance.
- General Responsibilities
- Act at all times in line with the Company Values, integrating these into all work practices.
- Participate in team, departmental and corporate project and planning processes as required.
- Observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.
- Act as an ambassador for the Company in your conduct during working hours and in all contact with customers and third parties connected with the Company's business.
- Support the Marketing Team to implement engaging community building events for residents.
- Undertake any other duties as are reasonably requested from time to time.
Person Specification
Essential
- Understanding of tenancy legislation.
- Strong administrative capability.
- Excellent communication and negotiation skills.
- High accuracy and attention to detail.
Desirable
- Experience in BTR/PRS/property management.
- Familiarity with tribunal processes.
- Strong systems literacy.
- #J-18808-Ljbffr
Section 13 Manager employer: Deverell Smith Ltd
Deverell Smith Ltd is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises high-quality maintenance and exceptional service. Employees benefit from ongoing professional development opportunities, a supportive team environment, and the chance to make a meaningful impact on residents' lives through their work. Join us to be part of a dedicated team that values collaboration and excellence in facilities management.
