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- Tasks: Support the Resident Manager in enhancing resident experiences and managing building operations.
- Company: Join a dynamic team focused on creating exceptional living environments.
- Benefits: Gain valuable experience, develop customer service skills, and enjoy a collaborative work culture.
- Why this job: Make a real difference in residents' lives while building your career in property management.
- Qualifications: Customer-facing experience and strong communication skills are essential.
- Other info: Flexible shifts with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Support the Resident Manager in ensuring smooth building operations and optimal customer experience from move-in to move-out, including managing resident issue resolution and enhancing resident experience through front-of-house interactions.
Key Responsibilities:
- Maintain comprehensive knowledge of apartment and communal area systems
- Assist with organising resident social events and activities
- Coordinate with third-party suppliers and internal departments to handle resident requests
- Work with Defects Resolution Team to validate work orders and arrange contractor access
- Deliver excellent customer service and respond to feedback
- Promote ancillary revenue opportunities (storage, lounge hires, etc.)
- Build customer relationships to aid renewals and generate referrals
- Implement cost and time efficiencies to meet P&L targets
- Process cases within agreed SLA timelines
- Conduct daily development inspections and support health & safety compliance
- Coordinate move-ins and move-outs with relevant functions
- Manage contractor access and maintain apartment lease readiness
- Complete all customer journey documentation
- Support development asset maintenance and administration
- Ensure H&S compliance and report as required
- Complete statutory checks as directed
Requirements:
- ARLA/AIRPM qualifications desirable
- IT literate with CRM and Excel experience
- Excellent communication and interpersonal skills
- Customer-facing experience essential (hotel, retail, student accommodation, or residential sectors preferred)
- 37.5 hours per week, working five days between Monday-Sunday, with varying shifts between 8am-8pm
Resident Services Assocaite-Fixed term employer: Deverell Smith Ltd
Contact Detail:
Deverell Smith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Assocaite-Fixed term
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and how they treat their residents. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about enhancing resident experience, think of examples from your past jobs where you’ve gone above and beyond for customers. We want to hear those stories during the interview!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge in your application process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Services Assocaite-Fixed term
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine in customer-facing roles! Make sure to highlight your experience in providing excellent service, whether it’s in hospitality, retail, or any other sector. Share specific examples of how you've resolved issues or enhanced customer experiences.
Tailor Your Application: Don’t just send a generic application our way! Take the time to tailor your CV and cover letter to match the job description. Mention your knowledge of building operations and how you can contribute to a smooth resident experience from move-in to move-out.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Stuff
Make sure you have a solid understanding of the building operations and customer service principles. Familiarise yourself with common resident issues and how to resolve them, as well as the importance of enhancing the resident experience through effective communication.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Whether it’s handling complaints or organising events, be ready to discuss how you’ve made a positive impact on customer satisfaction.
✨Be Ready for Teamwork Questions
Since this role involves coordinating with various teams and third-party suppliers, think about times when you successfully collaborated with others. Highlight your ability to work well in a team and how you can contribute to a smooth operation.
✨Demonstrate Your IT Proficiency
Brush up on your CRM and Excel skills before the interview. Be prepared to discuss how you’ve used technology to improve processes or enhance customer interactions in previous roles.
