At a Glance
- Tasks: Support residents throughout their tenancy and manage enquiries with a customer-focused approach.
- Company: Dynamic property management company prioritising resident satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a vibrant team in Reading with a focus on enhancing resident experiences.
- Why this job: Make a real difference in residents' lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service or property management with strong communication skills.
The predicted salary is between 33750 - 41250 £ per year.
Hours: Monday-Friday 9-5:30pm, 1 day working from home
Location: Reading
Salary: £32,000
About the Role
We are looking for a customer-focused and organised Resident Experience Coordinator to support residents throughout their tenancy, delivering a high standard of service from move-in through to move-out. Acting as a key point of contact for residents, you will manage enquiries, oversee tenancy administration, handle complaints, support legal processes and maintain accurate records. You will work closely with internal teams and external stakeholders to ensure resident matters are dealt with efficiently, professionally and in line with relevant legislation and company procedures. The successful candidate will have experience in customer service, residential property, lettings, housing or a similar operational environment, with excellent communication skills, strong attention to detail and the ability to manage a busy workload.
Key Responsibilities
- Resident Services & Communication
- Act as a key point of contact for residents, providing a professional and customer-focused service.
- Manage enquiries via phone, email and internal systems, ensuring responses meet agreed service standards.
- Maintain accurate records of resident interactions and tenancy information.
- Provide proactive updates regarding tenancy matters, maintenance and general services.
- Support residents with property-related services and technology where required.
- Resident Lifecycle Management
- Support the resident journey from move-in through to move-out.
- Coordinate onboarding, tenancy changes, inspections and tenancy termination processes.
- Ensure resident and property records are accurate and up to date.
- Contribute to initiatives that improve resident satisfaction and retention.
- Arrears, Notices & Legal Administration
- Support the management of rent arrears in line with company procedures.
- Prepare and administer tenancy notices and legal documentation.
- Liaise with legal representatives.
Resident Experience Coordinator employer: Deverell Smith Ltd
Join a dynamic and growing main contractor in London, where your expertise as an Estimator will be valued and rewarded. With a strong pipeline of work, you'll enjoy a collaborative work culture that fosters professional growth and offers clear career progression opportunities. The company prioritises building lasting relationships and encourages you to take ownership of your projects, making it an ideal environment for those seeking meaningful and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Deverell Smith Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Deverell Smith Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Experience Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Deverell Smith Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Deverell Smith Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Deverell Smith Ltd!
How to prepare for a job interview at Deverell Smith Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
