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- Tasks: Manage resident services and ensure a positive experience throughout the tenancy lifecycle.
- Company: Leading operator in the single-family Build to Rent sector.
- Benefits: Competitive salary, bonus opportunities, and career growth in a dynamic environment.
- Why this job: Join a team dedicated to exceptional customer service and make a real difference for residents.
- Qualifications: Experience in tenancy management and strong communication skills required.
- Other info: Opportunity to work in a collaborative team and develop your career.
The predicted salary is between 30000 - 35000 £ per year.
This is a great opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Resident Services Manager, you will be responsible for delivering high-quality tenancy services throughout the full resident lifecycle, ensuring compliance, clear communication, and a consistently positive resident experience.
You will work closely with your line manager and team to manage day-to-day tenancy operations, resolve resident queries, and support the smooth running of mid-term and end-of-tenancy processes. Success in this role requires a genuine commitment to exceptional customer service, strong communication skills, a solid understanding of tenancy legislation, and excellent organisational ability.
Key Responsibilities- Administer all aspects of the resident lifecycle including move-ins, renewals, and move-outs.
- Issue and manage legal notices in line with current legislation.
- Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications.
- Conduct and follow up on mid-term property inspections.
- Provide responsive and empathetic support to residents throughout their tenancy.
- Handle resident queries and complaints professionally, escalating where necessary.
- Maintain clear and consistent communication with residents to ensure a smooth experience.
- Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation.
- Maintain records and systems in line with internal policies and regulatory requirements.
- Work closely with Customer Service Coordinators to ensure joined-up service delivery.
- Support the Resident Services Team Manager in implementing service improvements and operational changes.
- Liaise with other departments including Maintenance and Lettings to ensure seamless resident journeys.
- Maintain accurate tenancy data and contribute to reporting and analysis.
- Use data insights to identify trends and support service improvements.
Please note this list is not exhaustive and responsibilities may evolve over time.
Skills & Competencies- Experience in residential tenancy management or property administration.
- Strong understanding of UK tenancy legislation and compliance requirements.
- Possession of or willingness to work towards an ARLA Qualification is desirable.
- Outstanding customer service skills and excellent verbal and written communication.
- Exceptional organisational and coordination skills.
- Detail-oriented with a proactive approach to problem-solving.
- Comfortable working in a data-led environment.
- Ability to work autonomously, confidently taking charge and making informed decisions.
- A collaborative team player who can inspire and motivate colleagues.
- Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
- Ambition to grow within a rapidly scaling business.
Resident Service Manager in Reading employer: Deverell Smith Ltd
Contact Detail:
Deverell Smith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Resident Services Manager, you'll need to handle resident queries and complaints. Role-play common scenarios with a friend to build your confidence and ensure you can respond effectively under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the world of tenancy operations.
We think you need these skills to ace Resident Service Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Services Manager role. Highlight your experience in tenancy management and customer service, and don’t forget to mention any relevant qualifications or training you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Tenancy Legislation
Brush up on UK tenancy laws and compliance requirements before your interview. Being able to discuss relevant legislation confidently will show that you’re serious about the role and understand the legal framework you'll be working within.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you resolved resident queries or complaints effectively, as this will highlight your commitment to a positive resident experience.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share examples of how you’ve coordinated processes like move-ins or inspections, showcasing your ability to stay organised and detail-oriented under pressure.
✨Emphasise Team Collaboration
Talk about your experience working in teams and how you’ve collaborated with others to improve service delivery. Highlight any instances where you’ve liaised with different departments, as this will illustrate your teamwork skills and ability to inspire colleagues.