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- Tasks: Support the Facilities Manager in maintaining a vibrant residential building and ensuring resident satisfaction.
- Company: Dynamic property management company focused on exceptional resident experiences.
- Benefits: Competitive pay, hands-on experience, and opportunities for personal growth.
- Why this job: Join a passionate team and make a real difference in residents' lives every day.
- Qualifications: 2+ years in facilities or maintenance, with practical skills and strong communication.
- Other info: Flexible hours, teamwork culture, and a chance to develop your career in property management.
A Facilities Assistant to support the Facilities Manager and on-site team in delivering exceptional resident experience through the coordination and execution of planned, preventative and reactive maintenance activities. The development is a residential building of over 200 studio apartments for rental based in South West London which we are the owner and managing agent for. The building has a small team based on site 7 days a week to assist residents. There is a shared lounge, co-working space and gym as well as small landscaped areas which must be maintained to a high standard by the Facilities Assistant.
Key Accountabilities
- Facilities Coordination & Support
- Assist the Facilities Manager with day-to-day building operations, maintenance scheduling and contractor coordination.
- Log and track all maintenance requests through the property management system, ensuring timely response and resolution.
- Coordinate with third-party contractors to ensure completion of work and adherence to site health and safety procedures.
- Assist with the procurement and ordering of maintenance supplies, materials and equipment.
- Support the administration of planned preventative maintenance (PPM) schedules.
- Maintain accurate records and logs of all maintenance activities, contractor visits and compliance documentation.
- Building Inspections & Compliance
- Undertake regular building patrols around common areas and apartments to identify any maintenance requirements, health and safety risks or defects.
- Conduct pre-move in checks and apartment inspections, documenting condition and completing all resultant actions in a timely manner.
- Undertake scheduled apartment inspections during a resident's tenancy and recording of same.
- Support the Facilities Manager in monitoring compliance with Planned and Reactive Maintenance procedures, ensuring buildings are safe for both Residents and Employees.
- Ensure that maintenance records are kept for all services, including PAT testing, fixed wiring certification, fire safety systems, lifts and plant equipment.
- Assist with Risk Assessments and Method Statements, ensuring safe systems of work are followed, including Permit to Work procedures.
- General Facilities Duties
- Carry out minor repairs and maintenance tasks including basic plumbing, carpentry, painting and decorating.
- Assist with apartment turnarounds between tenancies, coordinating cleaning, minor repairs and snagging.
- Support the general upkeep of the property including monitoring cleanliness standards, external landscaping and presentation of communal areas.
- Respond to out-of-hours emergency callouts as part of the on-call rota.
- Assist with deliveries, key management and access control.
- Monitor and report on building utilities, identifying opportunities for efficiency improvements.
- Customer Service
- Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
- Exercise initiative in responding to maintenance issues and resident queries, liaising effectively with the Facilities Manager and other colleagues.
- Provide a professional, helpful and responsive service to all residents and visitors.
- Contribute to resident satisfaction and positive experience with the brand.
- Teamwork & Administration
- Support new members of the team, providing a warm welcome and supporting their development by answering questions and offering guidance.
- Attend and constructively contribute to team meetings, sharing knowledge, developing and supporting new ideas and improved processes.
- Maintain accurate documentation using Microsoft Office and property management systems.
- Contribute and support the growth of the team culture, working in line with the brand values and encouraging others to do the same.
Key Performance Indicators
- Asset Management
- Health and Safety
- Net Operating Income
- Resident Satisfaction
- Response Times
- Building Presentation
- Operational Efficiency
- Compliance
- Team Performance
- Employee Satisfaction
Key Values
- Integrity - A professional approach, demonstrate integrity, honesty and fairness in every action taken.
- Commitment - A results driven business, proactively focus on the customer taking individual responsibility to drive performance.
- Energy - An enthusiastic and positive working environment, embrace cultural diversity and develop/nurture talent.
QUALIFICATIONS, EXPERIENCE AND ROLE REQUIREMENTS
- 2+ years' experience in a facilities, property or maintenance role.
- Practical hands-on maintenance skills (basic plumbing, carpentry, decorating).
- Strong administrative and organisational skills with attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Excellent communication skills both written and verbal.
- Ability to work weekends and public holidays.
- Customer-focused approach with professional demeanor.
Facilities Assistant in London employer: Deverell Smith Ltd
Contact Detail:
Deverell Smith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. You never know who might have a lead on a job or can put in a good word for you. Plus, attending industry events can help us meet potential employers face-to-face.
✨Tip Number 2
Show off your skills! If you’ve got hands-on maintenance experience, consider creating a portfolio showcasing your work. This could include before-and-after photos of repairs or projects you've completed. It’s a great way to visually demonstrate what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, even if they’re not advertising a position. A friendly email expressing your interest and sharing your skills can make a lasting impression.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re genuinely interested in working with us. Don’t forget to tailor your approach to highlight how your experience aligns with the role of Facilities Assistant!
We think you need these skills to ace Facilities Assistant in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role and how your skills align with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to highlight your relevant experience in facilities management and maintenance. We love seeing how your background fits with our needs, so make it personal!
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents and team members, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we’re all about that customer-focused approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Stuff
Make sure you understand the key responsibilities of a Facilities Assistant. Brush up on your practical maintenance skills and be ready to discuss your experience with basic plumbing, carpentry, and decorating. This will show that you’re not just familiar with the role but also capable of handling the tasks.
✨Show Off Your Organisational Skills
Since this role involves a lot of coordination and administration, prepare examples of how you've successfully managed schedules or tracked maintenance requests in the past. Highlight your attention to detail and proficiency in Microsoft Office, as these are crucial for keeping everything running smoothly.
✨Communicate Like a Pro
Effective communication is key in this role. Be prepared to demonstrate how you’ve handled resident queries or maintenance issues in a professional manner. Think of specific instances where your communication skills made a difference, whether face-to-face or in writing.
✨Emphasise Team Spirit
This position requires teamwork, so come ready to discuss how you’ve supported colleagues in previous roles. Share examples of how you’ve contributed to a positive team culture and helped new members settle in. This will show that you’re not just a lone wolf but someone who thrives in a collaborative environment.
