Assistant Property Manager in London

Assistant Property Manager - PBSA Salary: £35,000 -£37,000 + bonus Working Hours: 9:00am-6:00pm or 10:00am-7:00pm, Monday-Friday, with Saturday working on a rota The Opportunity A leading purpose-built student accommodation (PBSA) operator is looking for an experienced Assistant Property Manager to join their on-site team. Reporting to the Property Manager, you will play a key role in the day-to-day management of the property, supporting across resident experience, sales, occupancy, operations, compliance, maintenance and team development. This is a hands-on role suited to someone with previous PBSA or residential property experience who is looking to take the next step in their career. Key Responsibilities Resident Experience Deliver an excellent level of customer service to students, prospective residents, contractors and visitors. Act as a key point of contact for resident queries and complaints. Resolve issues quickly and effectively, escalating where required. Organise and promote resident events to build community and engagement. Support initiatives to improve resident satisfaction, reviews and retention. Ensure residents receive clear and timely communications. Sales & Occupancy Support the Property Manager with sales and leasing strategies to maximise occupancy. Conduct viewings and ensure the property is presented to a high standard. Manage enquiries professionally and efficiently. Build relationships with universities, language schools and other key stakeholders. Monitor competitor activity and local market conditions. Support the move-in process and ensure a positive resident journey. Assist with arrears management and difficult account conversations. Maintain accurate records across property management systems. Property Operations Support the Property Manager with the day-to-day running of the PBSA scheme. Assist with planned preventative and reactive maintenance. Monitor contractors and subcontractors. Conduct regular apartment and property inspections. Support the annual student turnaround process. Assist with operational budgets, invoice approvals and financial administration. Support the production of reports and monitoring of key operational performance. Compliance & Facilities Support the delivery of fire, health & safety and statutory compliance requirements. Complete and record regular inspections and follow up on any actions. Monitor planned preventative and reactive maintenance. Work with the Property Manager and Facilities team to manage contractors. Identify opportunities for improved efficiency and cost savings. Maintain the presentation and overall appearance of the property. Report hazards, defects and serious issues promptly. Team Support Deputise for the Property Manager when required. Support the training, development and mentoring of team members. Assist with recruitment and onboarding. Help manage team rotas and ensure appropriate building cover. Contribute to team meetings and improvements to operational processes. Promote a positive and collaborative team environment. About You The ideal candidate will have previous experience within PBSA, with a strong understanding of student accommodation operations and the resident journey. You will ideally have: Previous experience within PBSA or a similar residential property environment. Experience across property management, resident services, lettings or operations. A strong customer service background. Experience working towards sales, occupancy or commercial targets. Excellent communication and relationship-building skills. Strong organisational skills and attention to detail. A proactive, positive and solutions-focused approach. The ability to work independently and as part of a wider team. Good IT skills, including Microsoft Office. The ability to handle confidential information professionally. Flexibility to work Saturdays as part of a rota. Desirable Experience managing or mentoring junior team members. Experience using Yardi or similar property management software. A relevant property, facilities management or health & safety qualification. Additional language skills alongside fluent English. What's on Offer £35,000, £37,000 salary Bonus scheme Monday-Friday working pattern 9:00am-6:00pm or 10:00am-7:00pm shifts Saturday rota Opportunity to develop within a growing PBSA operator Broad exposure across sales, operations, compliance and resident experience Clear opportunity for career progression