At a Glance
- Tasks: Deliver top-notch customer service and manage resident events to boost community vibes.
- Company: Join a dynamic property management team focused on excellence and collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great chance to develop your career in a supportive and engaging environment.
- Why this job: Be the go-to person for residents and make a real difference in their living experience.
- Qualifications: Experience in residential buildings and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
KEY RESPONSIBILITIES
- Customer Service
- Provide excellent customer service to residents, prospective tenants, contractors and visitors.
- Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed.
- Organise, promote and conduct resident events to promote community and drive resident engagement within the building.
- Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot.
- Share communications via the Marketing Team to keep residents informed and react to changing circumstances.
- Sales
- Lead the implementation of sales strategies with the support of the Property Manager.
- Support the Property Manager with external stakeholder management such as key universities and language schools.
- Maintain a thorough understanding of current competition and market conditions.
- Conduct viewings with prospective residents, ensuring the building is always shown in the best possible light.
- Ensure mystery shopping feedback is acted on.
- Ensure all enquiries are recorded and responded to in a professional and timely manner.
- Ensure move-ins are well-managed and aligned with our customer promise.
- Effectively execute the arrears process, conducting conversations and navigating complex accounts.
- Keep property management software updated promptly, ensuring data is accurate and handled with care.
- Assist with the management of operational budgets, approval of invoices and monthly reconciliation of credit card expenditure.
- Support the Property Manager with generating reports on key operational metrics.
- Support the Finance team with processing key property accounts in line with correct internal guidelines.
- Team Management and Development
- Deputise for the Property Manager in their absence.
- Support new team members through training, guidance and mentorship.
- Assist with interviewing candidates and collating new starter documents.
- Attend and constructively contribute to team meetings, sharing knowledge and supporting new ideas and improved processes.
- Monitor the team rota to ensure appropriate cover for the building.
- Contribute to a positive team spirit, working in line with company values and encouraging others to do the same.
- Encourage and motivate team members to act as true ambassadors of the building and the business.
- Role model collaboration with colleagues and key stakeholders across the business.
- Facilities Management & Building Compliance
- Comply with Fire and Health & Safety policies and statutory regulations.
- Conduct and record scheduled flat inspections, completing all resultant actions in a timely manner.
- Support the Property Manager with the management of the property turnaround process at end of tenancy.
- Provide day-to-day assistance with management of reactive maintenance issues and compliance checks.
- Monitor planned preventative and reactive maintenance using the facilities management software platform.
- Work with the Property Manager and Regional Facilities Manager to manage contractor activities across hard and soft services.
- Identify and share opportunities for financial savings and efficiencies.
- Provide out of hours support when required.
- Assist with the general upkeep and appearance of the property and report any serious deficiencies, hazards or issues to the Property Manager and Regional Facilities Manager.
QUALIFICATIONS & EXPERIENCE
- Demonstrates core traits of honesty, integrity and intelligence.
- Proven track record of working in a residential building.
- Demonstrable experience delivering strong results against sales targets.
- Excellent customer relationship skills and attention to detail.
- Clear and effective communication skills, verbally and in writing.
- Intermediate IT skills including Microsoft Office.
- Strong team player with a willingness to support others.
- A positive, can-do attitude with a desire to achieve outstanding results.
- Ability to work independently.
- Ability to deal with sensitive information and maintain confidentiality at all times.
- Ability to work weekends and public holidays in line with the rota.
- Ability to provide out of hours support for urgent issues affecting the building or residents.
Assistant Property Manager in London employer: Deverell Smith Ltd
As an Assistant Property Manager, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and community engagement. Our company fosters a culture of collaboration and professional growth, offering ample opportunities for training and mentorship while ensuring a positive team spirit. Located in a vibrant area, we provide unique advantages such as engaging resident events and a commitment to excellence that makes us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Property Manager in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and what events they host. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or conduct viewings. Role-playing these situations can help you feel more confident and prepared to impress during the interview.
✨Tip Number 3
Don’t forget to highlight your teamwork abilities! Share examples of how you've supported colleagues or contributed to a positive team spirit in previous roles. This is key for the Assistant Property Manager position, so make sure it shines through.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team. We can’t wait to see your application!
We think you need these skills to ace Assistant Property Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing excellent customer service. We want to see how you've handled resident complaints and gone the extra mile to exceed expectations. Share specific examples that demonstrate your ability to resolve issues efficiently!
Be a Team Player:We love a good team spirit! In your application, mention any experiences where you’ve supported colleagues or contributed to a positive work environment. Show us how you can motivate others and collaborate effectively with different teams.
Demonstrate Your Sales Savvy:If you've got a knack for sales, flaunt it! Talk about your past successes in meeting sales targets and how you’ve engaged with prospective residents. We’re keen to know how you can help us implement effective sales strategies.
Keep It Professional and Polished:Your written application is your first impression, so make it count! Ensure your communication is clear and professional, with no typos or errors. We appreciate attention to detail, so take the time to proofread before hitting send!
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Customer Service Skills
Make sure you can talk about your experience in providing excellent customer service. Think of specific examples where you've handled complaints or gone above and beyond for residents. This will show that you understand the importance of customer satisfaction in this role.
✨Showcase Your Sales Savvy
Be prepared to discuss how you've contributed to sales strategies in previous roles. Highlight any experience you have with conducting viewings or managing enquiries, and be ready to share how you’ve helped meet or exceed sales targets.
✨Demonstrate Team Spirit
Since teamwork is key in this role, think of examples where you've supported colleagues or contributed to a positive team environment. Be ready to discuss how you can mentor new team members and help foster collaboration.
✨Understand Compliance and Facilities Management
Brush up on your knowledge of health and safety regulations and facilities management. Be ready to discuss how you've managed maintenance issues or ensured compliance in past roles, as this will show you're proactive and detail-oriented.
