At a Glance
- Tasks: Lead and manage the maintenance team to ensure top-notch facilities for residents.
- Company: Join a dynamic team focused on creating safe and well-maintained living spaces.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative atmosphere with a focus on integrity and teamwork.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in facilities management and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
The role involves leading and managing the on-site maintenance team, delegating and supervising daily operations, ensuring all statutory obligations are met, and that planned preventative maintenance and remedial works are completed to the required standard.
What you'll be doing:
- Lead the maintenance team, delegating and supervising daily operations
- Oversee inspections, repairs, and general upkeep of apartments and communal areas
- Ensure statutory obligations and compliance requirements are met
- Manage planned preventative maintenance (PPMs) and remedial works
- Oversee all resident-reported maintenance, ensuring timely and high-quality resolution
- Maintain accurate records and documentation of all maintenance activity
- Deliver exceptional customer service and create a safe, well-maintained environment for residents
About you:
- Proven experience in a facilities or maintenance management role
- Strong customer service skills in a resident-facing environment
- Excellent written and spoken English
- Strong IT skills including MS Word, Excel, and Outlook
- Excellent relationship-building skills with both residents and team members
- Organised, efficient, and an excellent communicator
- Professional, approachable, and able to lead with integrity
- A proactive and collaborative team player
Resident-Focused Facilities Lead | Maintenance & Compliance in Knaphill employer: Deverell Smith Ltd
As a Resident-Focused Facilities Lead, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and excellence, ensuring that you have the resources and training needed to succeed while delivering exceptional service to our residents. Located in a vibrant community, we offer competitive benefits and a commitment to maintaining a safe and welcoming atmosphere for both staff and residents.
StudySmarter Expert Advice🤫
We think this is how you could land Resident-Focused Facilities Lead | Maintenance & Compliance in Knaphill
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities and maintenance sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your strong customer service abilities during interviews. Share examples of how you've resolved issues for residents in the past.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait around. Apply through our website and make sure to follow up with a friendly email to express your enthusiasm.
✨Tip Number 4
Prepare for those tricky questions! Brush up on your knowledge of statutory obligations and compliance requirements. Being well-prepared will show you're the right fit for leading a maintenance team.
We think you need these skills to ace Resident-Focused Facilities Lead | Maintenance & Compliance in Knaphill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your facilities management experience and any relevant customer service roles to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've led teams or managed maintenance projects, and don’t forget to mention your commitment to exceptional customer service!
Show Off Your IT Skills:Since we value strong IT skills, make sure to mention your proficiency in MS Word, Excel, and Outlook. If you have experience with any maintenance management software, definitely include that too!
Be Professional Yet Approachable:In your application, let your personality shine through while maintaining professionalism. We want to see that you can lead with integrity and build great relationships with both residents and team members.
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and maintenance processes. Be ready to discuss your experience with planned preventative maintenance and how you've handled resident-reported issues in the past.
✨Showcase Your Customer Service Skills
Since this role is all about creating a safe and well-maintained environment for residents, be prepared to share examples of how you've delivered exceptional customer service. Think of specific situations where you resolved issues or built strong relationships with residents.
✨Demonstrate Leadership Qualities
As a Resident-Focused Facilities Lead, you'll need to lead a team effectively. Share your experiences in delegating tasks and supervising operations. Highlight any instances where you motivated your team or improved their performance.
✨Be Organised and Communicative
This role requires excellent organisational skills and communication. Prepare to discuss how you keep accurate records and documentation of maintenance activities. Also, think about how you communicate with both your team and residents to ensure everyone is on the same page.
