At a Glance
- Tasks: Keep our spaces sparkling clean and welcoming for everyone.
- Company: Join a friendly team dedicated to creating a comfortable living environment.
- Benefits: Flexible hours, competitive pay, and a supportive work culture.
- Other info: Great opportunity for personal growth and teamwork.
- Why this job: Make a real difference in residents' lives while honing your cleaning skills.
- Qualifications: Experience in cleaning and customer service is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Overall Purpose: The Housekeeper plays a vital role in delivering a welcoming, safe, and comfortable environment for residents, guests, and staff, contributing to the overall quality of the living experience and upholding brand standards. The role ensures that all residential and communal areas are cleaned and maintained to the highest standard of hygiene, cleanliness, and presentation.
Key Relationships:
- Internal: The Neighbourhood Manager, site team members, Central Support teams.
- External: Residents, guests, third party suppliers and contractors.
Key Responsibilities & Accountabilities:
- Carry out internal and external general cleaning to communal areas of the buildings including apartment cleans as required.
- Clean offices and apartments as required to include, but not be limited to, sweeping, hoovering, mopping, dusting and all other general cleaning in all areas of responsibility.
- Daily cleaning of front entrances inclusive of light fittings, handrails, pictures and paintwork.
- Sweep, mop, clean and polish all lifts inclusive of fixtures and fittings.
- Inspect and clean all internal common area windows and surfaces, ledges, doors and skirting.
- Inspecting all common areas for lights-out, damage and cleanliness daily, inclusive of stairways, corridors, passageways and car parks.
- Daily usage of an industrial vacuum cleaner for hard floor cleaning and carpet hoovering.
- Wash walls, woodwork, door panels, windows and partitions, using reach and wash equipment as required.
- Clean rugs, carpets, and upholstered furniture using vacuum cleaners and equipment provided.
- Other cleaning tasks may be required, including but not limited to scrubbing, waxing and polishing floors.
- Use and maintain personal protective equipment provided.
- Use only cleaning materials supplied and adhere to COSHH regulations.
- Accountable for cleaning equipment and cleaning consumable stock control, maintaining written records and ensuring the required stock of consumables are available.
Qualifications & Experience:
- Experience of working in a residential setting essential.
- Customer service experience essential.
- Ability to operate commercial cleaning equipment competently and safely.
- COSHH Training.
Key Skills & Competencies:
- High level of attention to detail.
- Good communication skills to interact professionally with residents and guests.
- Self-motivated to work alone as well as part of a team.
Housekeeper employer: Deverell Smith Ltd
As a Housekeeper with us, you will be part of a dedicated team that prioritises creating a welcoming and pristine environment for our residents and guests. We offer a supportive work culture that values attention to detail and customer service, alongside opportunities for personal growth and development within the hospitality sector. Located in a vibrant community, our company provides a unique chance to make a meaningful impact on the living experience of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see how they interact with residents and guests. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your interview. Highlight your attention to detail and experience with cleaning equipment, as these are key for the Housekeeper role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Show Your Cleaning Skills:When you’re writing your application, make sure to highlight any previous experience in cleaning or housekeeping. We want to see how you’ve maintained high standards of hygiene and cleanliness in past roles.
Customer Service Counts:Don’t forget to mention your customer service experience! As a Housekeeper, you’ll be interacting with residents and guests, so we’d love to hear about how you’ve provided excellent service in the past.
Attention to Detail is Key:Make sure to showcase your attention to detail in your application. Whether it’s cleaning or maintaining equipment, we want to know how you ensure everything is up to standard.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Cleaning Techniques
Make sure you brush up on your cleaning techniques and equipment usage before the interview. Be ready to discuss how you would approach different cleaning tasks, like maintaining communal areas or using industrial vacuum cleaners. This shows you’re not just familiar with the job but also passionate about delivering high standards.
✨Showcase Your Customer Service Skills
Since this role involves interacting with residents and guests, be prepared to share examples of your customer service experience. Think of situations where you went above and beyond to ensure satisfaction. This will highlight your ability to create a welcoming environment, which is key for the role.
✨Demonstrate Attention to Detail
Attention to detail is crucial in housekeeping. During the interview, mention specific instances where your keen eye for detail made a difference in your previous roles. Whether it’s spotting a missed spot while cleaning or ensuring all supplies are stocked, showing this quality can set you apart.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, cleaning protocols, or how they uphold their brand standards. This not only shows your interest in the position but also gives you a better understanding of what to expect if you join their team.
