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- Tasks: Manage high-quality residential developments and build strong client relationships.
- Company: Leading residential property management firm with a people-focused culture.
- Benefits: Up to £70,000 salary, flexible working, enhanced healthcare, and professional development.
- Why this job: Take ownership of complex projects and make a real impact in property management.
- Qualifications: 4+ years in residential block management and strong compliance knowledge.
- Other info: Supportive environment with opportunities for career growth.
A leading residential property management firm is seeking an experienced Key Client Manager to take ownership of a portfolio of high-quality, complex residential developments across London and the surrounding areas. This is a senior, client-facing role suited to a confident property professional who excels at relationship management, operational delivery, and navigating complex compliance environments. You will be the primary point of contact for key clients, responsible for ensuring buildings are well managed, compliant, and financially controlled, while delivering an exceptional level of service.
The role:
- Manage a portfolio of residential developments, including high-rise, new-build, and mixed-use assets
- Act as the main contact for clients, leaseholders, and directors, building trusted long-term relationships
- Oversee day-to-day building operations, site inspections, contractors, and service delivery
- Manage service charge budgets, expenditure, and financial reporting
- Lead and support major works projects and Section 20 consultations
- Ensure full compliance with health & safety legislation and Building Safety Act requirements, including Golden Thread data and resident engagement
- Attend AGMs and board meetings, occasionally outside standard hours
- Maintain accurate property, compliance, and reporting records
About you:
- Minimum 4 years' experience in residential block property management
- Strong experience managing complex or high-rise buildings
- Good working knowledge of leasehold legislation, health & safety, and building safety compliance
- Confident managing budgets, contractors, and stakeholder relationships
- Professional, organised, and customer-focused communicator
- Comfortable working across multiple sites and flexibly when required
- Full UK driving licence and access to a vehicle
Desirable:
- Professional qualification (or working towards)
- Experience with Higher-Risk Buildings, Safety Case Reports, or fire safety compliance
What's on offer:
- Flexible working arrangements
- Enhanced benefits package including healthcare and income protection
- A supportive, people-focused culture with a strong emphasis on professional development
Key Client Manager in Harrow employer: Deverell Smith Ltd
Contact Detail:
Deverell Smith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Client Manager in Harrow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant online groups, and don’t be shy to reach out to potential contacts on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your experience with high-rise buildings and compliance. Share specific examples of how you've successfully managed complex projects and built strong client relationships.
✨Tip Number 3
Prepare for those tricky questions! Think about the challenges you've faced in property management and how you overcame them. Practising your responses will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Key Client Manager in Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Client Manager role. Highlight your experience in managing residential developments and your relationship management skills. We want to see how you’ve excelled in similar roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Share specific examples of your achievements in property management and how you’ve navigated complex compliance environments.
Showcase Your Communication Skills: As a Key Client Manager, communication is key! In your application, demonstrate your ability to communicate effectively with clients and stakeholders. We love seeing examples of how you’ve built trusted relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the types of residential developments you'll be managing. Familiarise yourself with high-rise and mixed-use assets, as well as any recent projects the company has undertaken. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Demonstrate Relationship Management Skills
Since this role is all about building trusted relationships, prepare examples from your past experiences where you've successfully managed client relationships. Think about challenges you faced and how you navigated them, especially in complex compliance environments. This will highlight your ability to connect with clients and stakeholders.
✨Showcase Your Financial Acumen
Be ready to discuss your experience with managing service charge budgets and financial reporting. Bring specific examples of how you've controlled expenditure and ensured financial compliance in previous roles. This will reassure the interviewers that you can handle the financial aspects of the Key Client Manager position.
✨Prepare for Compliance Questions
Given the importance of health & safety legislation and building safety compliance in this role, brush up on relevant regulations and be prepared to discuss how you've ensured compliance in your previous positions. Showing that you are knowledgeable and proactive about these issues will set you apart from other candidates.
