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For Companies At a Glance
- Tasks: Be the friendly face of our community, delivering top-notch service to residents and visitors.
- Company: Join a vibrant team dedicated to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in people's lives while honing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic work environment with plenty of opportunities to shine.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
We are seeking an exceptional Front of House Associate to join our team on a day shift pattern. You will serve as the primary point of contact for residents and visitors, delivering outstanding service and maintaining the highest standards of professionalism.
Key Responsibilities
- Serve as the face of the development, ensuring exceptional service delivery to all residents and visitors
- Maintain availability to residents throughout your shift
- Uphold the highest cleaning and presentation standards throughout the property
- Proactively identify and address maintenance issues, performing minor repairs where possible (e.g., light bulb changes)
- Manage parcel services including receiving, safekeeping, and distribution of all deliveries and registered mail in accordance with established procedures
- Conduct utility meter readings for all properties as required
- Provide comprehensive shift handovers to team members, documenting all incidents and upcoming events
- Oversee car parking operations to ensure smooth functioning
- Manage key issuance and returns, maintaining accurate records in line with company procedures
- Coordinate and facilitate access for external services including utility companies, waste collection, deliveries, and maintenance contractors
- Conduct regular building patrols, monitor CCTV systems, and perform safety checks
- Handle general enquiries, complaints, and maintenance requests professionally and efficiently
Essential Requirements
- Proven experience in a Front Desk or Concierge role
- Demonstrated track record of delivering high-level customer service
- Excellent communication and active listening skills
- Ability to work independently and use own initiative while following established procedures
- Strong attention to detail
- Proficiency in Microsoft Office suite (Word, Excel, Outlook)
- Experience with databases and booking systems
Front of House Associate employer: Deverell Smith Ltd
Contact Detail:
Deverell Smith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Associate
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Front of House Associate role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or attend job fairs, be ready to introduce yourself confidently. Highlight your customer service experience and how you can bring that exceptional service to their team.
✨Tip Number 3
Stay proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! Send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Associate
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for customers in previous roles, so share those stories!
Be Professional Yet Approachable: Since you'll be the face of our development, it's important to convey professionalism in your application. But don’t forget to let your personality shine through – we love a friendly vibe!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific responsibilities from the job description that you’ve tackled before, showing us you’re the perfect fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Deverell Smith Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House Associate. Familiarise yourself with the key tasks mentioned in the job description, like managing parcel services and conducting utility meter readings. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be prepared to share specific examples from your past experiences where you went above and beyond for customers. Think of situations where you handled complaints or resolved issues effectively, as this will highlight your ability to maintain professionalism under pressure.
✨Demonstrate Attention to Detail
Attention to detail is crucial for a Front of House Associate. During the interview, mention instances where your keen eye for detail made a difference, whether it was in maintaining cleanliness standards or accurately managing records. This will reassure them that you can uphold their high standards.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific challenges the team faces. This not only shows your interest but also helps you gauge if the role is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
