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- Tasks: Manage customer relationships and ensure exceptional service delivery in luxury developments.
- Company: Award-winning residential developer with a focus on high-end projects.
- Benefits: Competitive salary, car allowance, bonus, and training opportunities.
- Why this job: Join a prestigious team and make a real impact in a newly created role.
- Qualifications: Fluent Turkish speaker with strong customer service experience.
- Other info: Supportive environment welcoming diverse backgrounds and transferable skills.
The predicted salary is between 48000 - 72000 £ per year.
An award-winning residential developer is seeking a Turkish-speaking Customer Service Manager to join their team, primarily based at a luxury development in London with additional support provided across their portfolio of high-end sites. This newly created role has been established due to increasing demand from Turkish-speaking customers and offers an exciting opportunity to work on some of London's most prestigious residential developments.
The Role: As Customer Service Manager, you will be responsible for managing the customer journey from legal completion through to the end of the warranty period, ensuring exceptional service delivery and quality standards are maintained.
Key Responsibilities:
- Manage customer relationships from legal completion through warranty period
- Conduct quality inspections and property de-snags using electronic systems
- Handle post-completion defects and coordinate with contractors for prompt resolution
- Attend customer handovers and demonstrate home features and appliances
- Provide Turkish language support to customers across all developments
- Maintain accurate records on CRM systems
- Identify defect trends and collaborate with project teams
- Monitor site and estate areas to maintain quality standards
What We’re Looking For:
- Fluent Turkish speaker (written and verbal) - essential
- Customer-facing experience with proven exceptional service delivery
- Strong communication skills, both verbal and written
- Professional, well-presented, and well-groomed
- Empathetic with ability to deliver difficult news tactfully
- Team player with a positive, "can do" attitude
- Adaptable, personable, and strong relationship builder
- Problem-solving mindset with willingness to learn
- Comfortable using CRM and electronic defect management systems
What’s Not Essential: Construction or property background - we welcome candidates from diverse sectors including hospitality, retail, aviation, or any customer service-focused industry. We value transferable skills and the right attitude.
What’s On Offer:
- Competitive package circa £60k including car allowance and bonus
- Work on prestigious, high-end residential developments
- Opportunity to make a real impact in a newly created role
- Supportive team environment with training and development
This is an excellent opportunity for a customer-focused professional who takes pride in their presentation, enjoys building relationships, and wants to work with an elite residential developer.
Customer Service Manager employer: Deverell Smith Ltd
Contact Detail:
Deverell Smith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and customer service sectors. Attend industry events or join relevant online groups to meet people who can help you land that Customer Service Manager role.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to managing customer relationships. Highlight your Turkish language skills and any customer service successes you've had in previous roles.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in customer service before. This will demonstrate your adaptability and ability to maintain quality standards, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application and get to know you better. Make sure to tailor your CV and cover letter to highlight your customer-facing experience and your passion for delivering exceptional service.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your customer-facing experience and any relevant achievements that showcase your exceptional service delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role, especially your Turkish language skills and how they can enhance customer relationships. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your problem-solving mindset and adaptability, which are key for the Customer Service Manager position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey from legal completion to the end of the warranty period. Be ready to discuss how you would manage relationships and ensure exceptional service delivery, as this is crucial for the role.
✨Showcase Your Communication Skills
As a Turkish-speaking Customer Service Manager, your communication skills are key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will demonstrate your ability to handle difficult news tactfully.
✨Emphasise Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues or defects. Highlight your problem-solving mindset and willingness to learn, as these traits are highly valued in this role.
✨Be Personable and Professional
Dress well and present yourself professionally, as first impressions matter. Show your personable side during the interview; being adaptable and building relationships is essential for success in this position.
