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- Tasks: Manage customer relationships and ensure exceptional service delivery in luxury developments.
- Company: Award-winning residential developer with a focus on high-end projects.
- Benefits: Competitive salary, car allowance, bonus, and training opportunities.
- Why this job: Join a prestigious team and make a real impact in a newly created role.
- Qualifications: Fluent Turkish speaker with strong customer service experience.
- Other info: Supportive environment welcoming diverse backgrounds and transferable skills.
The predicted salary is between 48000 - 72000 £ per year.
An award-winning residential developer is seeking a Turkish-speaking Customer Service Manager to join their team, primarily based at a luxury development in London with additional support provided across their portfolio of high-end sites. This newly created role has been established due to increasing demand from Turkish-speaking customers and offers an exciting opportunity to work on some of London's most prestigious residential developments.
The Role: As Customer Service Manager, you will be responsible for managing the customer journey from legal completion through to the end of the warranty period, ensuring exceptional service delivery and quality standards are maintained.
Key Responsibilities:
- Manage customer relationships from legal completion through warranty period
- Conduct quality inspections and property de-snags using electronic systems
- Handle post-completion defects and coordinate with contractors for prompt resolution
- Attend customer handovers and demonstrate home features and appliances
- Provide Turkish language support to customers across all developments
- Maintain accurate records on CRM systems
- Identify defect trends and collaborate with project teams
- Monitor site and estate areas to maintain quality standards
What We’re Looking For:
- Fluent Turkish speaker (written and verbal) - essential
- Customer-facing experience with proven exceptional service delivery
- Strong communication skills, both verbal and written
- Professional, well-presented, and well-groomed
- Empathetic with ability to deliver difficult news tactfully
- Team player with a positive, "can do" attitude
- Adaptable, personable, and strong relationship builder
- Problem-solving mindset with willingness to learn
- Comfortable using CRM and electronic defect management systems
What’s Not Essential: Construction or property background - we welcome candidates from diverse sectors including hospitality, retail, aviation, or any customer service-focused industry. We value transferable skills and the right attitude.
What’s On Offer:
- Competitive package circa £60k including car allowance and bonus
- Work on prestigious, high-end residential developments
- Opportunity to make a real impact in a newly created role
- Supportive team environment with training and development
This is an excellent opportunity for a customer-focused professional who takes pride in their presentation, enjoys building relationships, and wants to work with an elite residential developer.
Customer Service Manager in City of London employer: Deverell Smith Ltd
Contact Detail:
Deverell Smith Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and customer service sectors. Attend industry events or join relevant online groups to meet people who can help you land that Customer Service Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. Think about how you can showcase your Turkish language skills and your ability to handle difficult situations with empathy.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It shows professionalism and keeps you on their radar.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a better chance of standing out in the application process.
We think you need these skills to ace Customer Service Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Manager. Highlight your customer-facing experience and any relevant skills that match what we're looking for, especially your Turkish language proficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional service in the past and how you can bring that to our luxury developments.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We want to see your professionalism right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Deverell Smith Ltd
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey from legal completion to the end of the warranty period. Be ready to discuss how you would manage relationships and ensure exceptional service delivery, as this is crucial for the role.
✨Showcase Your Language Skills
Since fluency in Turkish is essential, prepare to demonstrate your language skills during the interview. You might be asked to handle a mock customer interaction in Turkish, so practice common phrases and responses that reflect your customer service experience.
✨Highlight Transferable Skills
Even if your background isn't in construction or property, think about how your experience in hospitality, retail, or aviation can translate to this role. Be ready to share specific examples of how you've delivered exceptional service and built strong relationships in previous positions.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving mindset. Prepare examples of past challenges you've faced in customer service and how you resolved them. This will show your adaptability and willingness to learn, which are key traits for this position.
