Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team to enhance the ServiceNow platform and support business needs.
- Company: A leading services provider for private and public sectors across the UK and Europe.
- Benefits: Enjoy 23 days holiday, paid volunteering, and enhanced parental leave.
- Why this job: Grow in a supportive environment while making a real impact on enterprise solutions.
- Qualifications: Experience as a ServiceNow Business Analyst with strong configuration skills required.
- Other info: Home-based role with opportunities for SC clearance.
The predicted salary is between 50400 - 72000 £ per year.
We’re working with a leading services and solutions provider supporting both private and public sector clients across the UK and Europe. They are now looking for a ServiceNow Business Analyst to join their growing internal ServiceNow team, supporting BAU activity and driving enhancements across their enterprise platform.
The Role:
Join a collaborative, close-knit team of 12 (including 2 Business Analysts) to support and enhance the ServiceNow platform used by both internal staff and external clients. You’ll capture requirements, advise on best practices, and ensure delivery of robust platform solutions in line with business needs. This is a great opportunity to grow within a supportive and expanding team.
Key Responsibilities:
- Gather and translate business/user requirements into clear deliverables (Agile stories)
- Design and configure ServiceNow applications and workflows
- Support testing, deployment, and user adoption processes
- Provide ongoing BAU support for incidents and requests
- Act as a key stakeholder interface providing challenge, guidance, and best-practice advice
- Collaborate closely with large enterprise clients and internal teams
- Represent user needs during planning, development, and delivery phases
What We’re Looking For:
- Proven experience as a ServiceNow Business Analyst
- Strong configuration experience: Business Rules, Client Scripts, Workflows, Form Design, UI Actions
- Familiarity with CSM, ITSM, CMDB, Service Portal, Service Catalogue, Performance Analytics, and Reporting
- Strong understanding of the ServiceNow platform and lifecycle
- Excellent stakeholder management skills being confident challenging clients constructively and advising on best practices
- Experience working with large enterprise customers or estates
- Must have, or be eligible for, SC Clearance
Benefits Include:
- 23 days’ holiday (rising to 27 with service) + option to buy extra
- Paid volunteering day
- Company-matched pension scheme
- Cycle2Work scheme
- Enhanced maternity/adoption/shared parental leave (15 weeks fully paid)
- Inclusive Employee Network Groups
Contact Detail:
developrec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its various modules, especially CSM, ITSM, and CMDB. This knowledge will not only help you understand the role better but also allow you to speak confidently about your experience during the interview.
✨Tip Number 2
Prepare examples of how you've successfully gathered and translated business requirements into actionable deliverables in previous roles. Being able to demonstrate your experience with Agile methodologies will be a big plus.
✨Tip Number 3
Brush up on your stakeholder management skills. Think of scenarios where you've effectively challenged clients or provided best-practice advice, as this will showcase your ability to navigate complex client relationships.
✨Tip Number 4
Research the company’s recent projects or initiatives related to ServiceNow. Showing that you understand their business context and how you can contribute to their goals will set you apart from other candidates.
We think you need these skills to ace ServiceNow Business Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the ServiceNow Business Analyst position. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience as a ServiceNow Business Analyst. Include specific examples of your configuration experience with Business Rules, Client Scripts, and Workflows, as well as any familiarity with CSM, ITSM, and other relevant areas.
Showcase Stakeholder Management Skills: Demonstrate your excellent stakeholder management skills in your application. Provide examples of how you have successfully challenged clients constructively and advised on best practices in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role and the company. Mention your desire to grow within a supportive team and how you can contribute to enhancing the ServiceNow platform.
How to prepare for a job interview at developrec
✨Understand the ServiceNow Platform
Make sure you have a solid grasp of the ServiceNow platform and its various components, such as ITSM, CSM, and CMDB. Be prepared to discuss your experience with these areas and how you've used them in previous roles.
✨Showcase Your Stakeholder Management Skills
Since the role involves working closely with stakeholders, be ready to share examples of how you've effectively managed client relationships. Highlight instances where you've constructively challenged clients and provided best-practice advice.
✨Prepare for Agile Methodologies
Familiarise yourself with Agile methodologies, as you'll need to translate business requirements into Agile stories. Be prepared to discuss your experience in Agile environments and how you've contributed to successful project outcomes.
✨Demonstrate Problem-Solving Abilities
The role requires ongoing support for incidents and requests, so be ready to discuss how you've approached problem-solving in past positions. Share specific examples of challenges you've faced and how you resolved them effectively.
