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- Tasks: Join a dynamic team to enhance the ServiceNow platform and support business needs.
- Company: A leading services provider for private and public sector clients across the UK and Europe.
- Benefits: Enjoy 23 days holiday, paid volunteering, and enhanced parental leave among other perks.
- Why this job: Be part of a supportive team, grow your skills, and make a real impact.
- Qualifications: Experience as a ServiceNow Business Analyst with strong configuration skills required.
- Other info: Home-based role with a simple 2-stage interview process.
The predicted salary is between 50400 - 72000 £ per year.
We’re working with a leading services and solutions provider supporting both private and public sector clients across the UK and Europe. They are now looking for a ServiceNow Business Analyst to join their growing internal ServiceNow team, supporting BAU activity and driving enhancements across their enterprise platform.
The Role:
- Join a collaborative, close-knit team of 12 (including 2 Business Analysts) to support and enhance the ServiceNow platform used by both internal staff and external clients.
- You’ll capture requirements, advise on best practices, and ensure delivery of robust platform solutions in line with business needs.
- This is a great opportunity to grow within a supportive and expanding team.
Key Responsibilities:
- Gather and translate business/user requirements into clear deliverables (Agile stories)
- Design and configure ServiceNow applications and workflows
- Support testing, deployment, and user adoption processes
- Provide ongoing BAU support for incidents and requests
- Act as a key stakeholder interface providing challenge, guidance, and best-practice advice
- Collaborate closely with large enterprise clients and internal teams
- Represent user needs during planning, development, and delivery phases
What We’re Looking For:
- Proven experience as a ServiceNow Business Analyst
- Strong configuration experience: Business Rules, Client Scripts, Workflows, Form Design, UI Actions
- Familiarity with CSM, ITSM, CMDB, Service Portal, Service Catalogue, Performance Analytics, and Reporting
- Strong understanding of the ServiceNow platform and lifecycle
- Excellent stakeholder management skills being confident challenging clients constructively and advising on best practices
- Experience working with large enterprise customers or estates
- Must have, or be eligible for, SC Clearance
Benefits Include:
- 23 days’ holiday (rising to 27 with service) + option to buy extra
- Paid volunteering day
- Company-matched pension scheme
- Cycle2Work scheme
- Enhanced maternity/adoption/shared parental leave (15 weeks fully paid)
- Inclusive Employee Network Groups
Contact Detail:
developrec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its various modules, especially CSM, ITSM, and CMDB. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss specific examples of how you've gathered and translated business requirements into actionable deliverables. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Showcase your stakeholder management skills by preparing scenarios where you've successfully challenged clients or provided best-practice advice. This will highlight your ability to navigate complex client relationships.
✨Tip Number 4
Research the company’s recent projects or initiatives related to ServiceNow. Being able to discuss these during your interview will show that you're proactive and genuinely interested in contributing to their team.
We think you need these skills to ace ServiceNow Business Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the ServiceNow Business Analyst position. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience as a ServiceNow Business Analyst. Include specific examples of your configuration experience with Business Rules, Client Scripts, and Workflows, as well as any familiarity with CSM, ITSM, and other relevant areas.
Showcase Stakeholder Management Skills: Demonstrate your excellent stakeholder management skills in your application. Provide examples of how you have successfully challenged clients constructively and advised on best practices in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention your desire to grow within a supportive team and how you can contribute to enhancing the ServiceNow platform.
How to prepare for a job interview at developrec
✨Understand the ServiceNow Platform
Make sure you have a solid grasp of the ServiceNow platform and its various components. Familiarise yourself with Business Rules, Client Scripts, and Workflows, as these are crucial for the role. Being able to discuss your experience with these elements will show your technical competence.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to gather requirements. Think of examples from your past experiences where you successfully translated user needs into actionable deliverables, and be ready to explain your thought process.
✨Showcase Stakeholder Management Skills
Highlight your experience in managing stakeholders effectively. Be prepared to discuss how you've constructively challenged clients and provided best-practice advice in previous roles. This will demonstrate your ability to navigate complex client relationships.
✨Research the Company and Its Clients
Take some time to research the company and its client base. Understanding their services and the sectors they operate in will help you tailor your responses and show genuine interest in the role. It also allows you to ask insightful questions during the interview.