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- Tasks: Join a dynamic team to enhance the ServiceNow platform and support business needs.
- Company: A leading services provider for private and public sector clients across the UK and Europe.
- Benefits: Enjoy 23 days holiday, paid volunteering, and enhanced parental leave among other perks.
- Why this job: Be part of a supportive team, grow your skills, and make a real impact.
- Qualifications: Experience as a ServiceNow Business Analyst with strong configuration skills required.
- Other info: Home-based role with a straightforward 2-stage interview process.
The predicted salary is between 50400 - 72000 £ per year.
We’re working with a leading services and solutions provider supporting both private and public sector clients across the UK and Europe. They are now looking for a ServiceNow Business Analyst to join their growing internal ServiceNow team, supporting BAU activity and driving enhancements across their enterprise platform.
The Role:
- Join a collaborative, close-knit team of 12 (including 2 Business Analysts) to support and enhance the ServiceNow platform used by both internal staff and external clients.
- You’ll capture requirements, advise on best practices, and ensure delivery of robust platform solutions in line with business needs.
- This is a great opportunity to grow within a supportive and expanding team.
Key Responsibilities:
- Gather and translate business/user requirements into clear deliverables (Agile stories)
- Design and configure ServiceNow applications and workflows
- Support testing, deployment, and user adoption processes
- Provide ongoing BAU support for incidents and requests
- Act as a key stakeholder interface providing challenge, guidance, and best-practice advice
- Collaborate closely with large enterprise clients and internal teams
- Represent user needs during planning, development, and delivery phases
What We’re Looking For:
- Proven experience as a ServiceNow Business Analyst
- Strong configuration experience: Business Rules, Client Scripts, Workflows, Form Design, UI Actions
- Familiarity with CSM, ITSM, CMDB, Service Portal, Service Catalogue, Performance Analytics, and Reporting
- Strong understanding of the ServiceNow platform and lifecycle
- Excellent stakeholder management skills being confident challenging clients constructively and advising on best practices
- Experience working with large enterprise customers or estates
- Must have, or be eligible for, SC Clearance
Benefits Include:
- 23 days’ holiday (rising to 27 with service) + option to buy extra
- Paid volunteering day
- Company-matched pension scheme
- Cycle2Work scheme
- Enhanced maternity/adoption/shared parental leave (15 weeks fully paid)
- Inclusive Employee Network Groups
Contact Detail:
developrec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its various modules, especially CSM, ITSM, and CMDB. This knowledge will not only help you understand the role better but also allow you to speak confidently about your experience during the interview.
✨Tip Number 2
Prepare examples of how you've successfully gathered and translated business requirements into actionable deliverables in previous roles. Being able to demonstrate this skill will show your potential employer that you can hit the ground running.
✨Tip Number 3
Brush up on your stakeholder management skills. Think of scenarios where you've effectively challenged clients or provided best-practice advice, as these experiences will be crucial in showcasing your ability to work with large enterprise customers.
✨Tip Number 4
Research the company’s recent projects or initiatives related to ServiceNow. This will not only help you tailor your responses during the interview but also demonstrate your genuine interest in the role and the organisation.
We think you need these skills to ace ServiceNow Business Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the ServiceNow Business Analyst position. Tailor your application to highlight relevant experience and skills that align with what the company is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience as a ServiceNow Business Analyst. Include specific examples of your configuration experience and any projects where you successfully gathered and translated business/user requirements.
Showcase Stakeholder Management Skills: Demonstrate your excellent stakeholder management skills in your application. Provide examples of how you've constructively challenged clients and advised on best practices, as this is a crucial aspect of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention your familiarity with the ServiceNow platform and your ability to support both internal staff and external clients.
How to prepare for a job interview at developrec
✨Understand the ServiceNow Platform
Make sure you have a solid grasp of the ServiceNow platform and its various components. Familiarise yourself with Business Rules, Client Scripts, and Workflows, as well as the specific modules mentioned in the job description like CSM and ITSM. This knowledge will help you answer technical questions confidently.
✨Prepare for Scenario-Based Questions
Expect to be asked about real-life scenarios where you've gathered requirements or solved problems. Prepare examples that showcase your experience in translating business needs into clear deliverables, and how you’ve successfully collaborated with stakeholders in the past.
✨Showcase Your Stakeholder Management Skills
Since the role involves significant interaction with clients and internal teams, be ready to discuss your approach to stakeholder management. Highlight instances where you’ve constructively challenged clients or provided best-practice advice, demonstrating your ability to navigate complex relationships.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, ongoing projects, or the company’s vision for the ServiceNow platform. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.