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- Tasks: Join a dynamic team monitoring and supporting critical network systems 24/7.
- Company: Develop Belfast is a leading provider in global IT solutions.
- Benefits: Enjoy a full-time role with shift flexibility and opportunities for growth.
- Why this job: Be part of a fast-paced environment where your skills make a real impact.
- Qualifications: Previous experience in technical support or network operations is essential.
- Other info: This role involves rotating day and night shifts, perfect for adaptable candidates.
The predicted salary is between 36000 - 60000 £ per year.
develop Belfast, Northern Ireland, United Kingdom
Global Delivery Consultant at developrec
Overview
Be part of a 24/7 Network Operations team responsible for monitoring and supporting critical network and IT systems. The role focuses on diagnosing faults, maintaining service performance, and working closely with technical teams to ensure smooth and reliable service delivery.
This is a shift-based position involving a rotating schedule of day and night shifts – previous shift experience is required.
Key Responsibilities
- Monitor the health of infrastructure and act promptly on alerts.
- Diagnose and resolve incidents, escalating issues where necessary.
- Configure and troubleshoot network hardware and related systems.
- Keep accurate records and provide clear updates during shift handovers.
- Collaborate with colleagues and external partners to restore services quickly.
Requirements
- Experience in technical support or network operations.
- Strong skills in IT and network troubleshooting.
- Knowledge of enterprise network environments and common monitoring tools.
- Good communication skills with strong attention to detail.
- Able to work effectively in a fast-paced environment and meet service targets.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Computer and Network Security
Belfast, Northern Ireland, United Kingdom
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Second Line Support employer: developrec
Contact Detail:
developrec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support
✨Tip Number 1
Familiarise yourself with common network monitoring tools and troubleshooting techniques. Being able to demonstrate your knowledge of these tools during the interview will show that you're prepared and capable of handling the responsibilities of the role.
✨Tip Number 2
Highlight any previous experience you have with shift work, especially in a technical support or network operations environment. This will reassure us that you can adapt to the demands of a rotating schedule and maintain performance under pressure.
✨Tip Number 3
Prepare examples of past incidents you've diagnosed and resolved, focusing on your problem-solving skills and attention to detail. Sharing specific scenarios will help illustrate your capabilities and how you can contribute to our team.
✨Tip Number 4
Practice your communication skills, as clear updates and collaboration are key in this role. Being able to convey technical information effectively will be crucial when working with colleagues and external partners.
We think you need these skills to ace Second Line Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Second Line Support role. Familiarise yourself with the key tasks such as monitoring network health, diagnosing faults, and collaborating with technical teams.
Tailor Your CV: Highlight your relevant experience in technical support or network operations. Emphasise your troubleshooting skills and any familiarity with enterprise network environments and monitoring tools. Make sure to include specific examples that demonstrate your capabilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and network operations. Mention your previous shift experience and how it has prepared you for this role. Be sure to explain why you want to work with this company specifically.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at developrec
✨Show Your Technical Skills
Be prepared to discuss your experience in technical support and network operations. Highlight specific examples where you've diagnosed and resolved incidents, as this will demonstrate your problem-solving abilities.
✨Familiarise Yourself with Monitoring Tools
Since the role involves using common monitoring tools, make sure you know a few of them well. Mention any relevant tools you've used in the past and how they helped you maintain service performance.
✨Emphasise Communication Skills
Good communication is key in this role, especially when collaborating with colleagues and external partners. Prepare to give examples of how you've effectively communicated during shift handovers or while resolving issues.
✨Prepare for Shift Work Questions
As this position involves a rotating schedule of day and night shifts, be ready to discuss your previous shift experience. Share how you manage your time and maintain productivity during different shifts.
