Performance Engineer - Remote

Tier 3 Engineering Support – NICE CXone Location: Remote in the UK Contract or Perm Salary/Rate: £40,000 per annum (Perm) or £300 per day (Inside IR35) A leading organization is seeking an experienced Tier 3 Engineering Support professional to join its technology team. The Tier 3 Engineer will serve as the final point of escalation for technical support and play a key role in ensuring optimal system performance and customer satisfaction. Collaborate directly with clients to investigate and resolve problems involving platform functionality, integrations, and performance. Conduct root cause analysis and provide strategic recommendations to improve platform stability and prevent recurring issues. Partner with engineering and development teams to escalate software bugs or enhancement requests, and ensure timely resolutions. Contribute to proactive initiatives aimed at enhancing platform performance, including monitoring, testing, and tuning. 5+ years in a technical support or engineering role, with a focus on cloud-based solutions and contact center technologies. ~ JavaScript, Python) and familiarity with APIs and web services (RESTful, SOAP). ~ Strong skills in system monitoring, performance tuning, and troubleshooting in production environments. ~ Solid grasp of cloud infrastructure, networking, and security principles. ~ Familiarity with CRM systems, databases, and CX tools (e.g., voice, chat, IVR, WFM, ACD) is advantageous. ~