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- Tasks: Lead a dynamic team of engineers to deliver top-notch IT support and service.
- Company: Join a fast-paced, innovative organisation in the heart of London.
- Benefits: Competitive salary, professional development, and a vibrant work culture.
- Why this job: Make a real impact by enhancing IT services and supporting senior stakeholders.
- Qualifications: Experience in managing IT Service Desk teams and strong leadership skills.
- Other info: Exciting opportunity for career growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
IT Service Desk Manager (14-Month FTC mat-cover) – Onsite in London
We’re working with a fast-paced, forward-thinking organisation in London that’s looking for an IT Service Desk Manager to join them on a 14-month maternity cover contract.
Responsibilities- Lead and manage a team of 10 engineers across 1st line, 2nd line, and deployment functions, ensuring effective service delivery.
- Drive SLA performance and ensure incidents are resolved efficiently, maintaining a high-quality support function.
- Oversee migrations, acquisitions, and onboarding projects, supporting seamless integration of systems and users.
- Provide proactive VIP-level support to senior stakeholders and executives, ensuring their technical needs are met.
- Collaborate closely with internal teams including HR, L&D, infrastructure, and cybersecurity as well as external vendors.
- Monitor KPIs, analyse team performance, and implement continuous service improvements.
- Proven experience managing an IT Service Desk team within a fast-paced, service-oriented environment.
- Strong leadership and people management skills, with the ability to coach, motivate, and develop a young and growing team.
- Solid technical understanding of enterprise IT environments, including Windows, iOS, and device management.
- Experience using ticketing systems such as Jira Service Management or ServiceNow, with a track record of improving SLA performance.
- Familiarity with migrations, acquisitions, and integrations is highly desirable.
- Confident communicator with the ability to engage senior stakeholders and provide VIP-level support.
- Microsoft 365 Suite
- SCCM
Employment type: Contract
Job function: Information Technology
Industries: Software Development
Location: Chiswick, England, United Kingdom
Service Desk Manager in London employer: developrec
Contact Detail:
developrec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about opportunities in service desk management. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and technical support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved service delivery in past roles. This will help you stand out as a candidate who can drive performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience managing IT Service Desk teams and any relevant technical skills. We want to see how you fit into our fast-paced, service-oriented environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership skills and how you've driven SLA performance in previous roles. Let us know why you're excited about this opportunity with us at StudySmarter.
Showcase Your Technical Know-How: Don’t forget to mention your familiarity with ticketing systems like Jira Service Management or ServiceNow. We’re keen to see how your solid technical understanding can help improve our service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at developrec
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows, iOS, and device management. Familiarise yourself with ticketing systems like Jira Service Management or ServiceNow, as you'll want to demonstrate your ability to improve SLA performance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated a team in the past. Think about specific situations where you coached team members or improved service delivery, as this will highlight your leadership capabilities.
✨Engage with Stakeholders
Since the role involves providing VIP-level support, practice how you would communicate with senior stakeholders. Be ready to discuss how you would handle their technical needs and ensure they feel valued and supported.
✨Demonstrate Continuous Improvement Mindset
Be prepared to talk about how you've monitored KPIs and implemented service improvements in previous roles. This shows that you're proactive and committed to enhancing service delivery, which is crucial for this position.