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- Tasks: Monitor and support critical network systems while diagnosing faults and ensuring service performance.
- Company: Join a dynamic 24/7 Network Operations team with a focus on collaboration.
- Benefits: Earn £32,000 plus £4,800 shift allowance, with opportunities for growth.
- Why this job: Be part of a crucial team that keeps IT systems running smoothly and efficiently.
- Qualifications: Experience in technical support or network operations is essential.
- Other info: Fast-paced environment with rotating shifts and a chance to develop your skills.
The predicted salary is between 19200 - 28800 £ per year.
First Line Support – 24/7 position – £32,000 + £4,800 for shift allowance
Overview
Be part of a 24/7 Network Operations team responsible for monitoring and supporting critical network and IT systems. The role focuses on diagnosing faults, maintaining service performance, and working closely with technical teams to ensure smooth and reliable service delivery.
This is a shift-based position involving a rotating schedule of day and night shifts – previous shift experience is required.
Key Responsibilities
- Monitor the health of infrastructure and act promptly on alerts.
- Diagnose and resolve incidents, escalating issues where necessary.
- Configure and troubleshoot network hardware and related systems.
- Keep accurate records and provide clear updates during shift handovers.
- Collaborate with colleagues and external partners to restore services quickly.
Requirements
- Experience in technical support or network operations.
- Strong skills in IT and network troubleshooting.
- Knowledge of enterprise network environments and common monitoring tools.
- Good communication skills with strong attention to detail.
- Able to work effectively in a fast-paced environment and meet service targets.
First Line Support employer: developrec
Contact Detail:
developrec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support
✨Tip Number 1
Network with industry professionals! Reach out to people in your field on LinkedIn or at local meetups. A friendly chat can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to First Line Support. Think about how you’d handle specific scenarios, like diagnosing a network issue. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your troubleshooting skills! During interviews, share examples of how you've resolved technical issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace First Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and network operations. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our 24/7 Network Operations team. Share specific examples of how you've diagnosed and resolved incidents in the past.
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to mention any experience you have with handovers or collaborating with teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at developrec
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge, especially around network operations and troubleshooting. Familiarise yourself with common monitoring tools and be ready to discuss your previous experiences in diagnosing faults and resolving incidents.
✨Shift Experience Matters
Since this role involves a rotating schedule of day and night shifts, be prepared to talk about your past shift work experiences. Highlight how you've managed working in a fast-paced environment and how you handle the challenges that come with it.
✨Communication is Key
Strong communication skills are essential for this position. Practice explaining complex technical issues in simple terms, as you'll need to collaborate with colleagues and external partners. Be ready to demonstrate your attention to detail during the interview.
✨Show Your Problem-Solving Skills
Prepare some examples of how you've diagnosed and resolved incidents in the past. Think of specific situations where you acted promptly on alerts or escalated issues effectively. This will show your potential employer that you're proactive and capable under pressure.
