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- Tasks: Support customer systems, resolve technical issues, and lead automation efforts.
- Company: Join a forward-thinking Managed Service Provider focused on innovative tech solutions.
- Benefits: Enjoy 33 days holiday, annual pay reviews, bonuses, and a strong learning culture.
- Why this job: Be part of a dynamic team that values service quality and continuous improvement.
- Qualifications: Experience with Azure, Microsoft 365, and strong problem-solving skills required.
- Other info: Participate in an active social calendar and mentor junior team members.
The predicted salary is between 36000 - 60000 £ per year.
We are currently working with a Managed Service Provider for the search of a Cloud Engineer (Azure). They are committed to providing secure, innovative technology solutions. In this role, you’ll play a vital part in supporting both customer and internal systems, resolving advanced technical issues, and leading efforts in automation and platform optimisation.
Key Responsibilities:
- Provide 3rd-line support and mentor junior team members.
- Resolve complex technical escalations and create knowledge resources.
- Automate and streamline service requests and remediation processes.
- Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments.
- Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management).
- Participate in on-call weekend rota and lead technical projects.
Technical Skills:
Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking.
Desirable: PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments.
Professional Attributes:
- Strong problem-solving, detail-oriented, team player.
- Passionate about service quality and continuous improvement.
Certifications (Required/Recommended):
Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300.
Desirable: PL-900, ITIL Foundation, CCNA/CCENT.
On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension, EAP, and more. Strong focus on learning and development with an active social calendar.
Contact Detail:
developrec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Engineer (Managed Services)
✨Tip Number 1
Familiarise yourself with Azure and the specific services mentioned in the job description. Being able to discuss your hands-on experience with Azure, Microsoft 365, and other relevant technologies will show that you're not just a theoretical candidate but someone who can hit the ground running.
✨Tip Number 2
Highlight any experience you have with automation and streamlining processes. Since the role involves automating service requests, be prepared to share examples of how you've successfully implemented automation in previous roles or projects.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've mentored others in the past. This role requires strong technical support capabilities, so having concrete examples of how you've resolved complex issues and supported junior team members will set you apart.
✨Tip Number 4
Stay updated on ITIL processes and be ready to talk about your understanding of Change, Incident, and Problem Management. Showing that you are knowledgeable about these frameworks will demonstrate your commitment to service quality and continuous improvement.
We think you need these skills to ace Cloud Engineer (Managed Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Azure, Microsoft 365, and other technologies mentioned in the job description. Use specific examples to demonstrate your problem-solving skills and any previous mentoring roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service quality and continuous improvement. Mention how your technical skills align with the responsibilities of the Cloud Engineer role and provide examples of past projects or achievements.
Highlight Certifications: Clearly list your relevant certifications such as Microsoft AZ-104 and others mentioned in the job description. If you have completed any additional training or courses related to cloud services, be sure to include those as well.
Showcase Teamwork and Leadership: Since the role involves mentoring junior team members, include examples of your teamwork and leadership experiences. Discuss any instances where you led projects or contributed to team success, especially in a technical environment.
How to prepare for a job interview at developrec
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure, Microsoft 365, and other relevant technologies during the interview. Be prepared to discuss specific projects where you've successfully implemented these tools, as this will demonstrate your hands-on expertise.
✨Prepare for Problem-Solving Scenarios
Expect to face technical scenarios or case studies that test your problem-solving abilities. Practice articulating your thought process clearly, as this will show your analytical skills and how you approach complex issues.
✨Emphasise Team Collaboration
Since the role involves mentoring junior team members and working within a team, be ready to share examples of how you've collaborated effectively in the past. Highlight any leadership experiences or instances where you've contributed to team success.
✨Demonstrate Your Passion for Continuous Improvement
Discuss your commitment to service quality and continuous improvement. Share any initiatives you've taken to optimise processes or enhance service delivery, as this aligns well with the company's values and expectations.
