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- Tasks: Support high-impact schemes for homeowners and businesses across Wales with attention to detail.
- Company: Join a dynamic team dedicated to making a difference in property services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact while helping communities thrive through innovative property solutions.
- Qualifications: Detail-oriented with strong communication skills; experience in customer service is a plus.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a proactive and detail-oriented Property Services Executive to join our team. This is a varied and rewarding role, supporting the delivery of several high-impact Welsh Government schemes designed to assist homeowners, buyers, businesses and communities across Wales. This role is ideal for someone who thrives in a customer-focused environment, enjoys problem-solving, and can confidently manage detailed applications with accuracy and care.
As a Property Services Executive, you will play a key role in ensuring the smooth delivery of a wide range of schemes. You will work across a blend of current and future property-related schemes, including:
- Help to Buy Wales (HtBW) - A shared equity loan scheme helping buyers purchase new-build homes from registered developers.
- Green Business Loan Scheme (GBLS) - Providing businesses with funding to support energy efficiency and decarbonisation improvements.
- Help to Stay Wales (HTWS) - Supporting applicants at risk of losing their homes through an equity share arrangement.
- Green Homes Wales (GHW) - Helping homeowners fund energy-efficient home improvements through a grant and loan package.
As DBW expands, additional schemes will be integrated into the team’s remit. You’ll also contribute to ad hoc internal support including telephony spikes, data cleansing, business process optimisation and wider business assistance.
Key Responsibilities
- Manage detailed application requests from initial enquiry through to successful completion.
- Conduct eligibility screening, formal correspondence, and request additional information where needed.
- Apply continuous improvement by identifying opportunities through NPS feedback, complaints analysis, and performance data.
- Ensure compliance with Consumer Duty, Vulnerability and Treating Customers Fairly requirements.
- Carry out thorough due diligence and complete eligibility and affordability assessments (training provided).
- Act as case handler for applicants, keeping stakeholders updated on progress.
- Issue valuation and Retrofit Coordinator instructions, review reports, and communicate proposed outcomes.
- Manage a portfolio of live cases across multiple schemes, liaising with applicants, RSLs, IFAs, businesses and partners.
- Prepare and submit loan sanction papers, instruct lawyers, review legal documentation and support completion processes.
- Maintain strong relationships with professional stakeholders including valuers, lawyers, IFAs, RSLs, quantity surveyors and retrofit coordinators.
- Oversee post-completion tasks such as issuing notices, arranging payments and ensuring Land Registry accuracy.
- Provide friendly, accurate, and professional customer service via phone, email and web enquiries.
- Make confident, fair decisions and handle difficult conversations when required.
- Maintain up-to-date technical knowledge and compliance awareness.
- Monitor pipeline applications, generate reports, and maintain CRM accuracy.
- Ensure vulnerable customers’ needs are met and good customer outcomes are consistently delivered.
- Self-motivated, proactive and able to work independently and collaboratively.
- Strong communication, customer service and interpersonal skills.
- Understanding of risk assessment, eligibility checks or similar processes.
- Confident decision-maker with excellent problem-solving ability.
- Highly organised with the ability to prioritise under pressure.
- Exceptional accuracy and attention to detail.
- Banking or regulatory experience.
- Knowledge of property development or construction.
- Experience reviewing financial information or valuation reports.
Property Services Executive in Cardiff employer: Development Bank of Wales
Contact Detail:
Development Bank of Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Services Executive in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the property services sector, attend industry events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its schemes. Understand their values and how they align with your skills. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves managing detailed applications and handling difficult conversations, think of examples from your past experiences where you've successfully navigated challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to those impactful schemes.
We think you need these skills to ace Property Services Executive in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Property Services Executive role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Focus: Since this role is all about supporting homeowners and businesses, share examples of your customer service experience. We want to see how you've handled inquiries and resolved issues in a friendly and professional manner.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any errors or missing information. We appreciate candidates who can manage detailed applications with accuracy and care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role and our team!
How to prepare for a job interview at Development Bank of Wales
✨Know the Schemes Inside Out
Familiarise yourself with the various schemes mentioned in the job description, like Help to Buy Wales and Green Business Loan Scheme. Understanding how these schemes work will not only show your interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you solved problems or handled difficult conversations effectively.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy and detail in this role, be ready to discuss how you ensure precision in your work. You might want to share experiences where your attention to detail made a significant difference in the outcome of a project or task.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responding to hypothetical situations related to eligibility checks or managing multiple applications to showcase your thought process and approach.