At a Glance
- Tasks: Design and develop voice solutions using Amazon Connect, leading technical projects.
- Company: Innovative company enhancing AWS contact centre capabilities.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and best practices.
- Why this job: Shape the future of voice technology while making a real impact.
- Qualifications: Experience with Amazon Connect and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
I’m working with a business who are building out their AWS contact centre capability and are looking for an experienced Amazon Connect Developer to take ownership of designing and developing voice solutions. This is a hands‑on role with a strong element of thought leadership, where you’ll be shaping how Amazon Connect is used across the business, while also getting into the detail of building and delivering voice flows.
Responsibilities
- Design and build IVR and voice flows within Amazon Connect
- Take ownership of the AWS contact centre platform, driving best practice and improvements
- Act as a technical lead, providing guidance on architecture and solution design
- Gather and translate business requirements into scalable technical solutions
- Work closely with internal teams and nearshore partners to deliver solutions
- Support and influence vendor/partner engagement, including capability discussions
- Contribute to the overall Amazon Connect strategy and roadmap
- Ensure solutions are robust, scalable, and aligned with AWS best practices
What they’re looking for
- Proven experience building and delivering solutions in Amazon Connect
- Strong hands‑on experience with IVR / voice flow development
- Experience working within AWS environments (Lambda, Lex, etc. beneficial)
- Ability to operate as both a developer and technical lead
- Experience gathering requirements and translating into technical delivery
- Comfortable working in a client‑facing / stakeholder environment
- Someone who can bring ideas, structure, and leadership, not just delivery
Technical Lead employer: develop
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment in the UK. As a Technical Lead, you'll not only have the opportunity to shape the future of AWS contact centre solutions but also benefit from a culture that prioritises employee growth, continuous learning, and a supportive team atmosphere. With a focus on best practices and cutting-edge technology, this role provides a unique chance to lead impactful projects while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who have experience with AWS and Amazon Connect. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your previous work with IVR and voice flow development. This gives potential employers a tangible look at what you can do, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've driven best practices in past roles and how you can contribute to shaping the Amazon Connect strategy.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Technical Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Lead role. Highlight your experience with Amazon Connect and any relevant AWS projects. We want to see how your skills align with what we're looking for!
Showcase Your Projects:Include specific examples of voice solutions or IVR flows you've designed and built. We love seeing real-world applications of your skills, so don’t hold back on the details!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you articulate your thoughts without fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at develop
✨Know Your Amazon Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect, especially IVR and voice flow development. Be ready to discuss specific projects you've worked on and how you tackled challenges. This will show that you’re not just familiar with the platform but can also lead discussions on best practices.
✨Showcase Your Leadership Skills
Since this role requires a strong element of thought leadership, prepare examples of how you've guided teams or influenced project outcomes in the past. Think about times when you’ve taken ownership of a project and how you drove improvements or innovations.
✨Understand the Business Needs
Be prepared to talk about how you gather and translate business requirements into technical solutions. Think of examples where you’ve successfully bridged the gap between technical teams and stakeholders, ensuring everyone is aligned and satisfied with the outcomes.
✨Engage with the Team Dynamics
This role involves working closely with internal teams and partners, so be ready to discuss your experience in collaborative environments. Highlight your ability to communicate effectively with both technical and non-technical stakeholders, as well as any experience you have in vendor engagement.
