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For Companies At a Glance
- Tasks: Manage customer lifecycle for enterprise mobility solutions and drive growth in key accounts.
- Company: Join a leading provider of MDM/EMM solutions, making an impact in the tech industry.
- Benefits: Enjoy 25 days' leave, flexible benefits, and private medical insurance.
- Why this job: Perfect for tech-savvy individuals who thrive in dynamic environments and want to make a difference.
- Qualifications: 5-10 years in technical account management with strong MDM/EMM knowledge required.
- Other info: Hybrid role with travel opportunities across the UK.
The predicted salary is between 48000 - 68000 £ per year.
Technical Account Manager – £55,000 + £10,000 bonus – Hybrid – London – must have recent MSP experience
The Role
Due to continued business growth within our client, we are seeking a Technical Account Manager to join the expanding client services team. Reporting to the Accounts Director, this role involves collaborating with a team of experienced Account Managers to act as the voice of the client within the organisation.
Key Responsibilities
- Client Relationship Management: Build and maintain strong relationships with client stakeholders through regular engagement, both in-person and virtually.
- Technical Consultation: Understand client requirements and recommend tailored IT solutions in collaboration with pre-sales and technical teams.
- Client Advocacy: Serve as the primary client representative internally, ensuring needs and feedback are effectively communicated.
- Revenue & Contract Management: Support contract renewals, identify account growth opportunities, and protect recurring revenue streams.
- Service Improvement: Relay feedback between clients and internal teams to drive enhancements in service quality and delivery.
- Product & Service Updates: Keep clients informed about new products, services, and relevant upgrades to ensure ongoing value.
- Marketing & Communication: Collaborate with the marketing team on client engagement campaigns, newsletters, and business updates.
- Business Development: Identify and develop new business opportunities within existing client accounts and potential prospects.
- Procurement Support: Work with procurement to issue accurate sales orders, proposals, and manage invoice queries efficiently.
- Compliance & Cybersecurity Support: Assist clients with cybersecurity and compliance initiatives, such as risk management and regulatory documentation.
Key Objectives and Success Criteria
Client Satisfaction and Retention:
- Maintain a client satisfaction score of 90% or higher.
- Achieve an annual client renewal rate of 95%.
Revenue Growth:
- Deliver a minimum 10% annual revenue increase through cross-selling and upselling initiatives.
Operational Excellence:
- Ensure account plans and risk registers are maintained and actionable for all clients.
- Contribute to measurable improvements in operational efficiency and client experience.
Technical Knowledge & Implementation:
- Recommend and oversee at least five technical upgrades or service enhancements annually.
- Ensure seamless onboarding and service transitions with full compliance to client expectations.
Client & Internal Collaboration:
- Conduct regular business reviews, presenting insights and strategic recommendations.
- Suggest continuous improvements for internal processes and client systems.
- Maintain accurate and up-to-date client information in all internal platforms.
Skills and Experience
- Previous experience in B2B account management or client relationship management, ideally within a Managed Service Provider (MSP) or IT services environment.
- Strong communication, interpersonal, and presentation skills, adaptable to technical and non-technical audiences.
- Numerate and commercially aware, with confidence in discussing pricing and financial information.
- Proactive, organised, and client-focused, with a track record of delivering exceptional customer experiences.
- Familiarity with IT systems, cloud services, and managed support environments.
Technical Account Manager employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the specific MDM/EMM solutions mentioned in the job description, such as Samsung Knox and SOTI. Having hands-on experience or certifications in these platforms will not only boost your confidence but also demonstrate your technical expertise during interviews.
✨Tip Number 2
Network with professionals in the field of Technical Account Management, especially those who work with public sector clients. Attend industry events or webinars to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Prepare to discuss your previous successes in driving commercial growth and renewals. Be ready to share specific examples that highlight your ability to manage customer relationships and expand accounts, as this is a key aspect of the role.
✨Tip Number 4
Research the public sector bids relevant to the role, such as those involving the NHS or Home Office. Understanding the nuances of these sectors will help you articulate how your skills align with the needs of potential clients during interviews.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Technical Account Management, pre-sales, and solution engineering. Emphasise your knowledge of MDM/EMM solutions and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your confidence in both technical and sales environments. Mention specific examples of how you've driven commercial growth and managed customer relationships in the past.
Highlight Relevant Experience: In your application, focus on your 5-10 years of experience in similar roles. Discuss your familiarity with public sector bids and any successful projects you've led, particularly those involving MDM platforms.
Showcase Communication Skills: Since the role requires strong communication skills, provide examples of how you've effectively communicated technical information to non-technical stakeholders. This will demonstrate your ability to bridge the gap between technical delivery and sales.
How to prepare for a job interview at Develop
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of MDM/EMM solutions, especially the platforms mentioned in the job description like Samsung Knox and SOTI. Be prepared to discuss your experience with these technologies and how you've successfully implemented them in past roles.
✨Demonstrate Sales Acumen
Since this role is sales-oriented, highlight your track record in driving commercial growth and renewals. Prepare examples of how you've upsold or expanded accounts in previous positions, as this will show your ability to contribute to the company's bottom line.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in both pre-sales and post-sales environments. Think of specific situations where you had to lead a technical deployment or manage a challenging customer relationship, and be ready to explain your approach and the outcomes.
✨Communicate Confidently
As a Technical Account Manager, you'll need to communicate effectively with both technical and non-technical stakeholders. Practice articulating complex technical concepts in simple terms, and ensure you convey confidence in your abilities throughout the interview.
