At a Glance
- Tasks: Manage client relationships and provide tailored IT solutions in a dynamic environment.
- Company: Join a growing tech company with a focus on client success and innovation.
- Benefits: Competitive salary, bonus potential, hybrid work model, and career development opportunities.
- Other info: Opportunity for significant revenue growth and client satisfaction in a collaborative team.
- Why this job: Be the voice of clients and drive impactful IT solutions while growing your career.
- Qualifications: Experience in B2B account management, strong communication skills, and IT knowledge.
The predicted salary is between 38250 - 46750 £ per year.
Technical Account Manager - £55,000 + £10,000 bonus – Hybrid – London – must have recent MSP experience
The Role
Due to continued business growth within our client, we are seeking a Technical Account Manager to join the expanding client services team.
Reporting to the Accounts Director, this role involves collaborating with a team of experienced Account Managers to act as the voice of the client within the organisation.
Key Responsibilities
- Client Relationship Management: Build and maintain strong relationships with client stakeholders through regular engagement, both in-person and virtually.
- Technical Consultation: Understand client requirements and recommend tailored IT solutions in collaboration with pre-sales and technical teams.
- Client Advocacy: Serve as the primary client representative internally, ensuring needs and feedback are effectively communicated.
- Revenue & Contract Management: Support contract renewals, identify account growth opportunities, and protect recurring revenue streams.
- Service Improvement: Relay feedback between clients and internal teams to drive enhancements in service quality and delivery.
- Product & Service Updates: Keep clients informed about new products, services, and relevant upgrades to ensure ongoing value.
- Marketing & Communication: Collaborate with the marketing team on client engagement campaigns, newsletters, and business updates.
- Business Development: Identify and develop new business opportunities within existing client accounts and potential prospects.
- Procurement Support: Work with procurement to issue accurate sales orders, proposals, and manage invoice queries efficiently.
- Compliance & Cybersecurity Support: Assist clients with cybersecurity and compliance initiatives, such as risk management and regulatory documentation.
- Key Objectives and Success Criteria
Client Satisfaction and Retention
- Maintain a client satisfaction score of 90% or higher.
- Achieve an annual client renewal rate of 95%.
Revenue Growth
- Deliver a minimum 10% annual revenue increase through cross-selling and upselling initiatives.
Operational Excellence
- Ensure account plans and risk registers are maintained and actionable for all clients.
- Contribute to measurable improvements in operational efficiency and client experience.
Technical Knowledge & Implementation
- Recommend and oversee at least five technical upgrades or service enhancements annually.
- Ensure seamless onboarding and service transitions with full compliance to client expectations.
Client & Internal Collaboration
- Conduct regular business reviews, presenting insights and strategic recommendations.
- Suggest continuous improvements for internal processes and client systems.
- Maintain accurate and up-to-date client information in all internal platforms.
Skills and Experience
- Previous experience in B2B account management or client relationship management, ideally within a Managed Service Provider (MSP) or IT services environment.
- Strong communication, interpersonal, and presentation skills, adaptable to technical and non-technical audiences.
- Numerate and commercially aware, with confidence in discussing pricing and financial information.
- Proactive, organised, and client-focused, with a track record of delivering exceptional customer experiences.
- Familiarity with IT systems, cloud services, and managed support environments.
- #J-18808-Ljbffr
Technical Account Manager employer: develop
As a Central Government Sector Leader at our client, you will join an innovative AI-native consultancy that prioritises employee growth and offers a dynamic work culture. With a competitive salary and substantial bonus potential, you will have the opportunity to shape the future of public sector consulting while enjoying a flexible work environment in Farringdon, fostering collaboration and creativity among talented professionals dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at develop. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like develop before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to develop:Your cover letter is your chance to shine! Tell us why you want to work at develop specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at develop!
How to prepare for a job interview at develop
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
