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- Tasks: Support over a thousand users and resolve tech issues with bespoke systems.
- Company: Foxtons, a leading property services company with a focus on innovation.
- Benefits: Competitive salary of £24,000, onsite work, and opportunities for career growth.
- Why this job: Join a dynamic team and gain hands-on experience in software development.
- Qualifications: Strong problem-solving skills and basic knowledge of SQL and Jira.
- Other info: Collaborate with skilled developers and learn in a fast-paced environment.
The predicted salary is between 24000 - 24000 £ per year.
The Digital & Product Development Department are responsible for maintaining and enhancing Foxtons’ bespoke business systems. Over the last 20 years, the department has been creating bespoke business systems to ensure Foxtons stays ahead of the competition in its technology. The team releases new features, change requests, and bug fixes every two weeks to the business.
You will work closely with our highly skilled development team of developers, technical architects, and product owners to resolve support requests raised by the business.
Responsibilities:
- Provide support for over a thousand users across 60 offices.
- Provide support for many bespoke systems written and developed in the latest Microsoft technologies.
- Identify urgent and critical support requests and ensure manager has oversight.
- Interact with the development team who will be on hand to support you.
- Exposure to all the systems used by the Foxtons Group ranging across various types of systems such as CRM, Mobile, Third Party interaction, Fleet, HR, and IT.
- Understand the business requirement and how to problem solve issues.
- Interact with the business via phone, video, email, chat, and screen sharing.
- Respond to approximately 150 support tickets raised every week.
- Appetite to work closely with a software development team and learn the skills required.
- A potential opportunity to move into a developer role.
- Raise bugs via our Jira ticketing system.
- Perform investigations and fix data on our SQL Server database.
About You:
- Problem solving.
- Good communication skills.
- SQL.
- Jira - Desirable.
- Ability to perform basic code reading.
- Experience using Microsoft Office.
Development Support Engineer in Stoke-on-Trent employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Support Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at Foxtons on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled tricky issues, especially with tech. We want to see how you think on your feet!
✨Tip Number 3
Show off your passion for development! If you’ve worked on personal projects or have experience with SQL or Jira, make sure to highlight that. We love seeing candidates who are eager to learn and grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Foxtons.
We think you need these skills to ace Development Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your problem-solving skills and any experience with SQL or Jira. We want to see how your background fits with the Development Support Engineer role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working with us at Foxtons and how you can contribute to our Digital & Product Development team. Keep it friendly and professional, and let your personality come through.
Showcase Your Communication Skills: Since you'll be interacting with users and the development team, it's crucial to demonstrate your communication skills in your application. Whether it’s through your CV or cover letter, make sure to highlight any experience you have in customer support or teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Foxtons!
How to prepare for a job interview at Develop
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft technologies, SQL, and Jira. Being able to discuss how you've used these tools in the past will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled support requests or technical issues before. Think about specific challenges you've faced and how you resolved them, as this will demonstrate your ability to think critically under pressure.
✨Communicate Clearly
Since you'll be interacting with users and the development team, practice explaining technical concepts in simple terms. Good communication is key, so consider role-playing common scenarios with a friend to build your confidence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of systems you'll be working with, or how they handle urgent support requests. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.