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- Tasks: Lead service delivery for advanced cybersecurity technologies and ensure client satisfaction.
- Company: Join a leading Managed Security Services Provider focused on critical national infrastructure.
- Benefits: Enjoy 30 days of annual leave, flexible work options, and private healthcare.
- Why this job: Be part of high-priority projects that make a real impact in cybersecurity.
- Qualifications: Experience in project management, customer service, and cybersecurity concepts is essential.
- Other info: Remote work with occasional office visits in London/Buckinghamshire; SC clearance required.
MSSP or Cyber Security Service Delivery Manager – Remote (1-2 x a month in office) – Up to £75k Location:Remote working with 1-2 times a month in the office in London/Buckinghamshire An established Managed Security Services Provider (MSSP) is seeking a skilled Service Delivery Manager (Cyber) to join their team. This role is critical in supporting a major strategic customer by overseeing the delivery of advanced cybersecurity technologies and services, ensuring successful implementation, and driving continuous service improvement. This position involves close collaboration with technical teams to align cybersecurity initiatives with the customer's strategic goals, maintain effective client relationships, and produce essential project and governance documentation. The successful candidate will also manage service reporting, ensuring performance meets or exceeds customer expectations. The role requires regular visits to both the company's head office in Vauxhall, London, and customer offices in Slough/Paddington. Candidates must be eligible for SC clearance as the role involves supporting critical national infrastructure. Key Responsibilities: Lead daily service delivery activities across the supplier ecosystem. Develop and maintain comprehensive service operating documentation. Generate actionable insights and performance metrics from service data for regular reporting and governance review. Manage customer relationships to foster collaboration and ensure a high standard of service delivery. Deliver customer-facing security operations and governance reports; contribute to quarterly business reviews. Design and implement continual service improvement initiatives. Perform additional duties as assigned, ensuring essential responsibilities are fulfilled with or without reasonable accommodations. Essential Skills & Qualifications: Demonstrated success in project delivery and management of project/service delivery documentation (e.g., action logs, RAID logs, governance documents). Proven ability to manage service assurance tasks, risk management, and compliance activities. Strong focus on customer service and experience in engaging with both technical and non-technical stakeholders. Ability to take ownership of initiatives, working independently or collaboratively as required. Experience in service design and the implementation of service processes. Proficient in Microsoft Office applications with excellent writing and editing skills. Interest in or knowledge of reporting and data visualisation tools, particularly Power BI. Capable of making risk-based decisions under time constraints while ensuring data protection and confidentiality. Desirable Skills & Qualifications: Industry-recognised cybersecurity certifications (e.g., CISSP) or familiarity with cybersecurity concepts. Project Management and/or ITIL qualifications. Proficiency with data analysis and visualisation tools. Experience with ticketing systems and CRM solutions for client management. Benefits: 30 days annual leave Flexible working arrangements. Engage with high-priority projects supporting critical national infrastructure. Private healthcare This role is ideal for a motivated professional with a strong background in service delivery and a keen interest in cybersecurity
Service Delivery Manager employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the specific cybersecurity technologies and services that the company offers. Understanding their offerings will help you speak confidently about how you can contribute to their service delivery and improvement initiatives.
✨Tip Number 2
Network with professionals in the cybersecurity field, especially those who have experience in service delivery management. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with project management and service assurance tasks during the interview. Be ready to share specific examples of how you've successfully managed service delivery and improved customer relationships in previous roles.
✨Tip Number 4
Highlight any relevant certifications or training you have in cybersecurity or project management. This will demonstrate your commitment to the field and your readiness to take on the responsibilities of the Service Delivery Manager role.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and cybersecurity. Use keywords from the job description to demonstrate that you meet the essential skills and qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that align with the responsibilities listed, such as managing service assurance tasks or developing service operating documentation.
Highlight Relevant Certifications: If you have any industry-recognized cybersecurity certifications or project management qualifications, be sure to mention them prominently in your application. This can set you apart from other candidates.
Showcase Your Communication Skills: Since the role involves engaging with both technical and non-technical stakeholders, emphasize your strong writing and editing skills. Provide examples of how you've effectively communicated complex information in previous roles.
How to prepare for a job interview at Develop
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in project delivery and management. Highlight specific examples where you successfully managed service delivery documentation, such as action logs and governance documents, to demonstrate your organizational skills.
✨Emphasize Customer Relationship Management
Since the role involves managing customer relationships, share instances where you've fostered collaboration with clients. Discuss how you ensured a high standard of service delivery and maintained effective communication with both technical and non-technical stakeholders.
✨Demonstrate Your Cybersecurity Knowledge
Familiarize yourself with key cybersecurity concepts and be ready to discuss any relevant certifications you hold, like CISSP. Showing a genuine interest in cybersecurity will set you apart and align with the company's focus on advanced cybersecurity technologies.
✨Prepare for Data Reporting Discussions
Since the role requires generating actionable insights from service data, be ready to talk about your experience with reporting and data visualization tools, especially Power BI. Share examples of how you've used data to drive service improvements and decision-making.
