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For Companies At a Glance
- Tasks: Design and optimise ServiceNow environments, focusing on workflows and automation.
- Company: Join a forward-thinking company dedicated to improving service delivery.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on innovation.
- Why this job: Make a real impact by enhancing complex service architectures in a dynamic role.
- Qualifications: Experience as a Service Architect with strong ServiceNow skills required.
The predicted salary is between 60000 - 80000 £ per year.
I’m working with a customer who is looking to bring in an experienced Service Architect to help stabilise and improve their current ServiceNow environment, which isn’t performing as it should today. This is a hands‑on role focused on end‑to‑end service design, working across a large, complex product landscape and driving improvements across structure, workflows, and platform delivery.
Responsibilities
- Own end‑to‑end service design within ServiceNow, with a strong focus on CMDB Redesign and optimise ServiceNow structure, workflows, and automation.
- Define and implement product management and support workflows across a large product estate (hundreds of products).
- Work with Dynamic CIs for product discovery and mapping relationships.
- Integrate ServiceNow with observability tools (e.g. Datadog).
- Lead and guide a hybrid team to deliver improvements.
- Operate in a self‑sufficient manner, driving outcomes without heavy oversight.
What they’re looking for
- Strong experience as a Service Architect within ServiceNow environments.
- Deep understanding of CMDB design, structure, and optimisation.
- Expertise in ServiceNow workflows, automation, and implementation.
- Experience working with Dynamic CIs and complex service mapping.
- Exposure to observability integrations (Datadog or similar).
- Strong leadership capability across hybrid teams.
- Self‑starter mindset with the ability to take ownership and deliver outcomes.
- AWS or Confluent Cloud exposure is a nice to have.
Service Architect employer: develop
Contact Detail:
develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or related fields. Attend virtual meetups or webinars to get your name out there and learn about potential opportunities.
✨Tip Number 2
Showcase your skills! Create a portfolio or a case study that highlights your experience with CMDB redesign and ServiceNow workflows. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common Service Architect scenarios. Think about how you've tackled challenges in the past, especially around service design and automation. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Architect role. Highlight your experience with ServiceNow, CMDB design, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved workflows or led teams in the past. Let us know what makes you tick!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise, especially with ServiceNow workflows and automation. If you've integrated observability tools like Datadog, make sure to include that too. We love seeing those skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at develop
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around CMDB design and workflows. Be ready to discuss specific examples of how you've optimised these areas in past roles.
✨Showcase Your Leadership Skills
Prepare to talk about your experience leading hybrid teams. Think of a few scenarios where you successfully guided a team through challenges, focusing on your self-starter mindset and ability to drive outcomes.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled complex service mapping and integration issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your hands-on approach.
✨Familiarise Yourself with Observability Tools
If you have experience with tools like Datadog, make sure to mention it. If not, do a bit of research on how observability integrates with ServiceNow, as this could set you apart from other candidates.