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For Companies At a Glance
- Tasks: Lead and enhance service operations while collaborating with teams to deliver new products.
- Company: Join a forward-thinking organization focused on operational integrity in financial services.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be a key player in driving innovation and improving service quality in a dynamic environment.
- Qualifications: Experience in banking/financial services and proven leadership skills are essential.
- Other info: This role offers a chance to mentor others and champion agile practices.
The predicted salary is between 43200 - 72000 £ per year.
Role: Senior Service Operations Manager Location: Remote across multiple locations outside of London within the UK This is an exciting opportunity to join a forward-thinking organisation committed to maintaining and enhancing the operational integrity of its core services, including payments, lending, banking, core operations, and IT enablement. Aligned with the Value Stream Leadership team, the Senior Service Operations Manager will manage L2 application support, collaborate with external service providers, and play a key role in delivering new products and services. Essentially being the liasoin between the business and engineering from a change perspective. Key Responsibilities: Act as a servant-leader, championing agile practices and continuous improvement. Provide mentorship to team members and align technology initiatives with business objectives. Collaborate with the Head of ITSM to integrate service operation practices and drive service quality improvements. Own the risk to production of new deliverables and ensure compliance with quality gateways during the SDLC. Maintain a comprehensive view of the end-to-end service landscape, including architecture, processes, and third-party contributions. Embed service design principles into all deliverables and prioritise DevOps workloads to ensure 24/7 operational support. What You'll Bring: Must have experience working within banking/financial services directly Proven leadership experience in …
Senior Service Operations Manager employer: Develop
Contact Detail:
Develop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Operations Manager
✨Tip Number 1
Familiarize yourself with agile methodologies and service operation practices. Since the role emphasizes championing agile practices, showcasing your understanding of these concepts during discussions can set you apart.
✨Tip Number 2
Highlight your experience in managing L2 application support and collaborating with external service providers. Be ready to discuss specific examples where you've successfully navigated these relationships and improved service quality.
✨Tip Number 3
Prepare to demonstrate your leadership skills by sharing instances where you've mentored team members or led initiatives that aligned technology with business objectives. This will show your capability as a servant-leader.
✨Tip Number 4
Understand the end-to-end service landscape, including architecture and processes. Being able to discuss how you've maintained oversight of these elements in previous roles will illustrate your readiness for this position.
We think you need these skills to ace Senior Service Operations Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Service Operations Manager position. Understand the key responsibilities and required skills, especially around agile practices, service operations, and collaboration with external providers.
Tailor Your CV: Customize your CV to highlight relevant experience in banking or financial services. Emphasize your leadership roles and any experience you have with application support and service quality improvements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational integrity and continuous improvement. Mention specific examples of how you've acted as a servant-leader and contributed to successful technology initiatives.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to manage risks, improve service quality, and mentor team members. This will help you stand out as a strong candidate.
How to prepare for a job interview at Develop
✨Show Your Leadership Skills
As a Senior Service Operations Manager, demonstrating your leadership experience is crucial. Be prepared to share specific examples of how you've successfully led teams in the past, especially in agile environments.
✨Understand the Service Landscape
Familiarize yourself with the end-to-end service landscape relevant to the role. Discuss your knowledge of architecture, processes, and third-party contributions during the interview to showcase your comprehensive understanding.
✨Emphasize Collaboration
Highlight your ability to collaborate effectively with both business and engineering teams. Prepare to discuss instances where you acted as a liaison and how you facilitated communication between different stakeholders.
✨Focus on Continuous Improvement
Since the role emphasizes continuous improvement, be ready to talk about how you've implemented agile practices in previous positions. Share specific strategies you've used to enhance service quality and operational integrity.
