We're seeking a Platform Support Engineer to help transform and scale a technology support function through automation, engineering excellence, and operational innovation.
This is a senior individual contributor role for someone who thrives on solving complex operational challenges, eliminating manual processes, and building intelligent, self-service support experience.
s.Responsibiliti
- es Design and implement automation solutions that streamline support operations and reduce manual worklo
- ad.Build and maintain workflows, integrations, and tooling using scripting, low-code platforms, and ITSM automati
- on.Lead technical escalations and drive continuous improvement across support servic
- es.Manage identity, access, device, and user lifecycle processes across modern cloud platfor
- ms.Partner with security, infrastructure, and platform teams to improve system reliability, compliance, and user experien
- ce.Own projects from concept through delivery, ensuring robust documentation and operational readine
- ss.Mentor colleagues and promote a culture of automation, knowledge sharing, and technical excellen
Experience Nee
- ded:Extensive experience in a technical support, platform support, or support engineering r
- ole.Strong automation mindset with experience using workflow orchestration tools, scripting (Python, Bash, etc.), and ITSM platfo
- rms.Expertise supporting cloud-based identity, endpoint management, and productivity platfo
- rms.Strong Linux and macOS troubleshooting ski
- lls.Proven track record of delivering technical projects end-to-
- end.Ability to collaborate effectively across security, infrastructure, and operational te
- ams.Excellent communication skills and the ability to explain technical concepts to diverse audien
ces.
If you're interested please get in touch
ASAP!
