At a Glance
- Tasks: Manage and develop strategic client relationships while ensuring successful service delivery.
- Company: Dynamic tech company offering a hybrid work environment in London.
- Benefits: Competitive salary, uncapped commission, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and customer satisfaction.
- Why this job: Join a growing team and make a real impact on client success and account growth.
- Qualifications: Experience in Account Management and strong understanding of technology services.
The predicted salary is between 50000 - 60000 £ per year.
I'm currently working with a business that is looking to hire an Account Manager to join their growing team. This role is focused on managing and developing strategic client relationships, ensuring the successful delivery of services, and identifying opportunities to grow existing accounts. The successful candidate will act as the primary point of contact for customers, working closely with internal delivery and technical teams to ensure customer objectives are achieved and service levels are maintained.
Key Responsibilities:
- Build and maintain strong relationships with existing customers, understanding their business objectives, challenges and priorities
- Develop and execute account plans that align with customer goals and support long-term account growth
- Identify opportunities for upselling and cross-selling additional services and solutions within existing accounts
- Coordinate with delivery, technical and commercial teams to ensure successful project and service delivery
- Provide regular customer updates, manage expectations and maintain high levels of customer satisfaction
- Resolve customer issues and escalations by collaborating with internal stakeholders to deliver effective solutions
- Support contract renewals and commercial discussions where required
- Monitor market trends and customer needs to identify opportunities for additional value and service enhancement
Experience Required:
- Previous experience in an Account Management, Customer Success, Client Partner or Account Director position
- Experience managing and growing technology services accounts
- Proven experience selling or positioning AWS, cloud, data or broader technology solutions and services to customers
- Strong understanding of cloud transformation, managed services, consulting or digital transformation engagements
- Proven ability to build and maintain senior stakeholder relationships
- Demonstrable experience identifying and delivering account growth opportunities through a land-and-expand approach
- Strong commercial awareness with the ability to balance customer outcomes and business objectives
- Excellent communication, relationship management and stakeholder engagement skills
- Experience working with cross-functional technical and delivery teams to achieve successful customer outcomes
Manager-Account Manager employer: develop
Join a dynamic and innovative company that values its employees and fosters a collaborative work culture in the heart of London. With competitive salaries, uncapped commission potential, and a strong focus on professional development, this role as an Account Manager offers you the chance to build meaningful client relationships while working alongside talented teams dedicated to delivering exceptional service. Embrace the opportunity for growth in a supportive environment that encourages creativity and strategic thinking.
