At a Glance
- Tasks: Transform tech support with automation and engineering excellence.
- Company: Join a forward-thinking company focused on innovation.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Mentorship opportunities and a culture of knowledge sharing.
- Why this job: Solve complex challenges and make a real impact in tech support.
- Qualifications: Experience in technical support and strong automation skills required.
The predicted salary is between 60000 - 80000 £ per year.
We're seeking a Platform Support Engineer to help transform and scale a technology support function through automation, engineering excellence, and operational innovation. This is a senior individual contributor role for someone who thrives on solving complex operational challenges, eliminating manual processes, and building intelligent, self-service support experience.
Responsibilities:
- Design and implement automation solutions that streamline support operations and reduce manual workload.
- Build and maintain workflows, integrations, and tooling using scripting, low-code platforms, and ITSM automation.
- Lead technical escalations and drive continuous improvement across support services.
- Manage identity, access, device, and user lifecycle processes across modern cloud platforms.
- Partner with security, infrastructure, and platform teams to improve system reliability, compliance, and user experience.
- Own projects from concept through delivery, ensuring robust documentation and operational readiness.
- Mentor colleagues and promote a culture of automation, knowledge sharing, and technical excellence.
Experience Needed:
- Extensive experience in a technical support, platform support, or support engineering role.
- Strong automation mindset with experience using workflow orchestration tools, scripting (Python, Bash, etc.), and ITSM platforms.
- Expertise supporting cloud-based identity, endpoint management, and productivity platforms.
- Strong Linux and macOS troubleshooting skills.
- Proven track record of delivering technical projects end-to-end.
- Ability to collaborate effectively across security, infrastructure, and operational teams.
- Excellent communication skills and the ability to explain technical concepts to diverse audiences.
If you're interested please get in touch ASAP!
Platform Support Engineer in London employer: develop
Join a forward-thinking company that values innovation and excellence in technology support. As a Platform Support Engineer, you'll be part of a collaborative work culture that encourages continuous learning and professional growth, with opportunities to lead impactful projects and mentor colleagues. Located in a vibrant tech hub, we offer competitive benefits and a dynamic environment where your contributions will directly enhance our operational efficiency and user experience.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what develop values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges develop might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at develop!
✨Direct Apply to develop
Let's not forget to apply directly through the develop website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Platform Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at develop.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at develop. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at develop
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
